Price increase 1 JULY. Why am I billed R50 more in June. No response from my query via sales.support

Item: MetroFibre Networx
Rating: 1
Author: Vuyani N

On the 27 May 2026 I received an email from ftthfinance that your prices are going up effective 1 July 2026 from 599 to 649 rands that's a R50 increase.

30th of May I pay R599 for June 2026.

3rd June I received tax invoice number SI*** - tax invoice date 1 June 2026 and due date is 8 June 2026.

I sent an email to *** and ftthfinance asking why am I billed 650 rands when the price increase is 1 July.

Received an email with this ref - Your support ticket *** has been generated. We will investigate and revert to you with feedback.

June 5 - sales.support sends ftthfinance an email, this is the whole body of the email

"Good day team, Please assist"

June 6 - I get a statement that my account is R50 in arrears.

How? No explanation why am I billed R650 rands. No reply on my email. You see you do a right thing and invest by putting fibre infrastructure in arrears not serviced. Those investments are not bringing revenue and you increase prices. Then you treat the people that are already paying like this and we don't refer anyone to you. We cancel and you wonder why the business is not doing well. It's things like this.

I don't owe Metrofibre anything and I want a corrected statement and an explanation.

Helpful (0)

Replies (1)

MetroFibre Networx's replyOfficial

08 Jun 2026, 13:05

Dear Vuyani Ngoyi

Thank you for your detailed correspondence and for outlining the billing timeline and concerns raised regarding the June invoice and the upcoming price adjustment.

We acknowledge the query relating to the tariff increase communicated effective 1 July 2026, as well as the discrepancy noted on the June 2026 invoice reflecting an increased amount before the stated effective date. Your concerns regarding the lack of clarity and delayed feedback on the open support ticket are also noted.

This matter has been escalated to the Finance and Billing teams for urgent investigation to verify the billing cycle, confirm the correct application date of the price adjustment, and review the account statement issued on 1 June 2026. The team will also review ticket *** to ensure all prior correspondence is properly addressed.

A corrected statement and formal explanation will be provided once the review has been completed and the billing verification process has been concluded.

We appreciate your patience while this is being attended to.

Kind regards,
Sibonisile Sithole
MetroFibre Complaints & Escalations

MetroFibre Networx's reply08 Jun 2026, 13:05

Official

Dear Vuyani Ngoyi

Thank you for your detailed correspondence and for outlining the billing timeline and concerns raised regarding the June invoice and the upcoming price adjustment.

A corrected statement and formal explanation will be provided once the review has been completed and the billing verification process has been concluded.

We appreciate your patience while this is being attended to.

Kind regards,
Sibonisile Sithole
MetroFibre Complaints & Escalations