DN
Dingole N
1 reviews | Active since Nov 2020
06 Jan 2022, 19:14
Predictable constant lack of internet
Good day,
I live Heuwelsig Estate in centurion and I've been with metrofibre with close to 2 years now and their service has been stellar until recently. Every morning for the past couple of weeks their internet goes away for whatever reason. And now, everytime it rains, I get no internet. It's become like clockwork. What's frustrating is that when it works its incredible.
I've logged dozens of tickets with my isp (vodacom) and they always tell me the issue is on Metrofibre's side. Technicians have been sent to my house and couldn't find the issue. It keeps recurring.
With my work home from home situation, this is a critical issue as it's costing me even money when it comes to me buying data and having to drive around looking for places I can connect.
This NEEDS TO BE CORRECTED ASAP!
Helpful (0)
Replies (11)0
Replies (11)
MetroFibre Networx's replyOfficial
06 Jan 2022, 20:33Hi Dingole,
We sincerely apologize for all the inconvenience caused by your intermitted connection.
Please be advised that we will investigate your fault for us yo assist you accordingly.
Kind Regards
MetroFibre
We sincerely apologize for all the inconvenience caused by your intermitted connection.
Please be advised that we will investigate your fault for us yo assist you accordingly.
Kind Regards
MetroFibre
MetroFibre Networx's reply06 Jan 2022, 20:33
Official
Hi Dingole,
We sincerely apologize for all the inconvenience caused by your intermitted connection.
Please be advised that we will investigate your fault for us yo assist you accordingly.
Kind Regards
MetroFibre
We sincerely apologize for all the inconvenience caused by your intermitted connection.
Please be advised that we will investigate your fault for us yo assist you accordingly.
Kind Regards
MetroFibre
DN
Dingole N's updateReviewer Update
06 Jan 2022, 21:09Please do. Is there a ticket assigned to this that I can follow up on?
DN
Dingole N's update06 Jan 2022, 21:09
Reviewer Update
Please do. Is there a ticket assigned to this that I can follow up on?
MetroFibre Networx's replyOfficial
07 Jan 2022, 07:28Good Morning Dingole
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
We did re-provision your line and rebooted the router from our side.Kindly test again and inform us if the issue is resolved.
Kind Regards
MetroFibre
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
We did re-provision your line and rebooted the router from our side.Kindly test again and inform us if the issue is resolved.
Kind Regards
MetroFibre
MetroFibre Networx's reply07 Jan 2022, 07:28
Official
Good Morning Dingole
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
We did re-provision your line and rebooted the router from our side.Kindly test again and inform us if the issue is resolved.
Kind Regards
MetroFibre
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
We did re-provision your line and rebooted the router from our side.Kindly test again and inform us if the issue is resolved.
Kind Regards
MetroFibre
DN
Dingole N's updateReviewer Update
07 Jan 2022, 07:54Good morning and thanks for the speedy response.
It seems to be working now (the broadband light on the ONT is blinking red). I'll monitor it and keep you updated.
Thank you.
It seems to be working now (the broadband light on the ONT is blinking red). I'll monitor it and keep you updated.
Thank you.
DN
Dingole N's update07 Jan 2022, 07:54
Reviewer Update
Good morning and thanks for the speedy response.
It seems to be working now (the broadband light on the ONT is blinking red). I'll monitor it and keep you updated.
Thank you.
It seems to be working now (the broadband light on the ONT is blinking red). I'll monitor it and keep you updated.
Thank you.
MetroFibre Networx's replyOfficial
07 Jan 2022, 08:04Thank you for your response.
We will await your feedback.
Kind Regards
MetroFibre
We will await your feedback.
Kind Regards
MetroFibre
MetroFibre Networx's reply07 Jan 2022, 08:04
Official
Thank you for your response.
We will await your feedback.
Kind Regards
MetroFibre
We will await your feedback.
Kind Regards
MetroFibre
DN
Dingole N's updateReviewer Update
07 Jan 2022, 22:42Hello
It recently started raining and it went completely off.
I'll type the name of my estate in a private message after this one.
It recently started raining and it went completely off.
I'll type the name of my estate in a private message after this one.
DN
Dingole N's update07 Jan 2022, 22:42
Reviewer Update
Hello
It recently started raining and it went completely off.
I'll type the name of my estate in a private message after this one.
It recently started raining and it went completely off.
I'll type the name of my estate in a private message after this one.
MetroFibre Networx's replyOfficial
10 Jan 2022, 17:05Thank you for your feedback.
Kind Regards
MetroFibre
Kind Regards
MetroFibre
MetroFibre Networx's reply10 Jan 2022, 17:05
Official
Thank you for your feedback.
Kind Regards
MetroFibre
Kind Regards
MetroFibre
DN
Dingole N's updateReviewer Update
15 Jan 2022, 06:45Good day,
It rained again this morning and as I said before, The internet went out.
What is the solution to this?
It rained again this morning and as I said before, The internet went out.
What is the solution to this?
DN
Dingole N's update15 Jan 2022, 06:45
Reviewer Update
Good day,
It rained again this morning and as I said before, The internet went out.
What is the solution to this?
It rained again this morning and as I said before, The internet went out.
What is the solution to this?
MetroFibre Networx's replyOfficial
11 Feb 2022, 09:36Good day Dingole,
Kindly note that we have tried to contact you but there was unfortunately no answer.
Please note that we were calling to follow up if you are happy with your connection.
Kind Regards
MetroFibre
Kindly note that we have tried to contact you but there was unfortunately no answer.
Please note that we were calling to follow up if you are happy with your connection.
Kind Regards
MetroFibre
MetroFibre Networx's reply11 Feb 2022, 09:36
Official
Good day Dingole,
Kindly note that we have tried to contact you but there was unfortunately no answer.
Please note that we were calling to follow up if you are happy with your connection.
Kind Regards
MetroFibre
Kindly note that we have tried to contact you but there was unfortunately no answer.
Please note that we were calling to follow up if you are happy with your connection.
Kind Regards
MetroFibre
DN
Dingole N's updateReviewer Update
13 Feb 2022, 09:03Hi,
Thank you for calling me after 20+ days of my last reply and this is after I involved ICASA.
The connection has been restored now and all seems to be normal, even when with it rains.
Thanks.
Thank you for calling me after 20+ days of my last reply and this is after I involved ICASA.
The connection has been restored now and all seems to be normal, even when with it rains.
Thanks.
DN
Dingole N's update13 Feb 2022, 09:03
Reviewer Update
Hi,
Thank you for calling me after 20+ days of my last reply and this is after I involved ICASA.
The connection has been restored now and all seems to be normal, even when with it rains.
Thanks.
Thank you for calling me after 20+ days of my last reply and this is after I involved ICASA.
The connection has been restored now and all seems to be normal, even when with it rains.
Thanks.
MetroFibre Networx's replyOfficial
14 Feb 2022, 08:37Good day Dingole,
Thank you for the feedback.
We are pleased to hear that your connection has been restored.
We sincerely apologise for the time it took to resolve the matter.
Kind Regards
MetroFibre
Thank you for the feedback.
We are pleased to hear that your connection has been restored.
We sincerely apologise for the time it took to resolve the matter.
Kind Regards
MetroFibre
MetroFibre Networx's reply14 Feb 2022, 08:37
Official
Good day Dingole,
Thank you for the feedback.
We are pleased to hear that your connection has been restored.
We sincerely apologise for the time it took to resolve the matter.
Kind Regards
MetroFibre
Thank you for the feedback.
We are pleased to hear that your connection has been restored.
We sincerely apologise for the time it took to resolve the matter.
Kind Regards
MetroFibre