KS
Khanyisani S
1 reviews | Active since Dec 2024
20 Sept 2025, 11:02
Post installation issues.
Following post installation woes that lasted a week. The fibre line is back down again after being up for only 3 days. Apparently techs were fixing another client and following this the connection did not restore.
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MetroFibre Networx's replyOfficial
20 Sept 2025, 11:10Dear Khanyisani,
Thank you for reaching out to us and for taking the time to share your experience. We truly appreciate your patience as we work to investigate your concerns and ensure your service is restored.
We understand how frustrating it must be to experience further downtime so soon after your line was restored. Please rest assured that our team is already looking into the matter to identify the cause of the disruption and to address it as a priority. Our goal is to turn this experience around and ensure you receive the level of service and reliability you expect from MetroFibre.
We will continue to follow up on your case and keep you updated on the progress until full resolution has been achieved.
Thank you once again for your patience and cooperation as we work to resolve this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out to us and for taking the time to share your experience. We truly appreciate your patience as we work to investigate your concerns and ensure your service is restored.
We understand how frustrating it must be to experience further downtime so soon after your line was restored. Please rest assured that our team is already looking into the matter to identify the cause of the disruption and to address it as a priority. Our goal is to turn this experience around and ensure you receive the level of service and reliability you expect from MetroFibre.
We will continue to follow up on your case and keep you updated on the progress until full resolution has been achieved.
Thank you once again for your patience and cooperation as we work to resolve this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply20 Sept 2025, 11:10
Official
Dear Khanyisani,
Thank you for reaching out to us and for taking the time to share your experience. We truly appreciate your patience as we work to investigate your concerns and ensure your service is restored.
We understand how frustrating it must be to experience further downtime so soon after your line was restored. Please rest assured that our team is already looking into the matter to identify the cause of the disruption and to address it as a priority. Our goal is to turn this experience around and ensure you receive the level of service and reliability you expect from MetroFibre.
We will continue to follow up on your case and keep you updated on the progress until full resolution has been achieved.
Thank you once again for your patience and cooperation as we work to resolve this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out to us and for taking the time to share your experience. We truly appreciate your patience as we work to investigate your concerns and ensure your service is restored.
We understand how frustrating it must be to experience further downtime so soon after your line was restored. Please rest assured that our team is already looking into the matter to identify the cause of the disruption and to address it as a priority. Our goal is to turn this experience around and ensure you receive the level of service and reliability you expect from MetroFibre.
We will continue to follow up on your case and keep you updated on the progress until full resolution has been achieved.
Thank you once again for your patience and cooperation as we work to resolve this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations