Possibly the worst customer service in South Africa.

Single-handedly the worst service I have ever received, and I've had to cancel a phone line through Telkom so I know all about poor customer service, but yet I would happily struggle through that process again than to ever have to deal with MetroFibre again.

I opened 10 chats, only 2 chats actually had someone present to assist me and after stating my issue, the agent would disconnect. That's if you can actually get an associate to talk to you, 8 out of the 10 chats idled for over an hour with no response after sending multiple requests for assistance. Emails go ignored, phones are not answered.

I used the client portal to cancel my line with 30 days notice as per MetroFibres policy but now that it is 31 days later, they have no record of me requesting to cancel my line even though it was confirmed on the automated system.

There is no place for companies with such poor service in South Africa and I implore you, if you are thinking about using MetroFibres services, don't. Their customer service is nonexistent and you can find better value elsewhere with less hassle.