SD
Sindisa D
1 reviews | Active since Sept 2009
25 Jan 2025, 12:37
Poorservice
Worst customer service and inefficient finance department. Payments are not allocated on time, leading to service cuts. Despite sending proof of payment multiple times, the payment remains unallocated, and the service remains suspended. They are quick to suspend services but too slow to rectify their own billing issues, resulting in prolonged cut-offs.
My line was cut on 20 January 2025 for allegedly missing the November payment, despite having sent the November proof of payment (POP) in December 2024. I resent the POP on 20 January, but my line was only reopened on 24 January."
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MetroFibre Networx's replyOfficial
25 Jan 2025, 18:02Dear Sindisa,
Thank you for bringing your concerns to our attention. Based on feedback from our Finance Team, we have identified that the delay in allocating your payments was due to the use of an incorrect reference number during the transaction.
To ensure that your payments are promptly and accurately allocated in the future, please use your customer code, SIK193, as the payment reference for all transactions. This will help prevent similar delays and ensure uninterrupted service.
We appreciate your understanding and cooperation.
Best regards,
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. Based on feedback from our Finance Team, we have identified that the delay in allocating your payments was due to the use of an incorrect reference number during the transaction.
To ensure that your payments are promptly and accurately allocated in the future, please use your customer code, SIK193, as the payment reference for all transactions. This will help prevent similar delays and ensure uninterrupted service.
We appreciate your understanding and cooperation.
Best regards,
MetroFibre Complaints & Escalations
MetroFibre Networx's reply25 Jan 2025, 18:02
Official
Dear Sindisa,
Thank you for bringing your concerns to our attention. Based on feedback from our Finance Team, we have identified that the delay in allocating your payments was due to the use of an incorrect reference number during the transaction.
To ensure that your payments are promptly and accurately allocated in the future, please use your customer code, SIK193, as the payment reference for all transactions. This will help prevent similar delays and ensure uninterrupted service.
We appreciate your understanding and cooperation.
Best regards,
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. Based on feedback from our Finance Team, we have identified that the delay in allocating your payments was due to the use of an incorrect reference number during the transaction.
To ensure that your payments are promptly and accurately allocated in the future, please use your customer code, SIK193, as the payment reference for all transactions. This will help prevent similar delays and ensure uninterrupted service.
We appreciate your understanding and cooperation.
Best regards,
MetroFibre Complaints & Escalations