Poor/No service from MetroFibre regarding free installation of TP point

I have never received such poor service from a service provider.

Before my area went live with metroFibre I sent my application form to them to come and install my TP point free of charged as advertised.

This was over a year ago. After numerous calls and emails their sales support sent me and email that I will get contacted and that the installation would be free.

A year down the line, still no response and no installation. I have been looking at my online profile and was waiting for someone to contact me. Last month I noticed that my profile said retired. I contacted MetroFibre to ask what on earth is going on and the sales consultant told me that it has been cancelled but no one seems to know how it got cancelled.

I had to redo my application and forwarded back to them. A couple of weeks passed and once again after no response, I finally spoke to a consultant who gave me their direct email contact details. Today I followed up and got told that it is still with their supervisors but it seems that the TP point will get installed for free only if I sign up with them. This is unacceptable. I have the right to a Free installation as my application was in before the area went live. Secondly, it is my choice who I want to choose as my service provider. I will never use MetroFibre as a service provider as the service is shocking.

Extremely poor service from MetroFibre.