Poorest Customer Service in the history of Customer Service

I’m currently with MetroFibre and I’ve been receiving incorrect statements for over 3 months and I’ve tried calling the finance department to sort this out but they never answer (you can literally wait for hours without anyone picking up). In addition I’ve sent countless emails and no one responds.

Now they’re sending emails threatening to suspend my connection yet they’re still not answering calls and still not responding to emails.

This is the poorest customer service I’ve ever received from any company.