Poorest Customer Service Ever!!!

Join the Metro Fibre network at your own peril!!! Since yesterday morning, the 3rd of August 2023, I haven’t had internet and have been calling them since then to no avail - no one is really helping. The people in they support division I speak to all say my problem (red light on the router) according to their investigation is not a problem that is affecting my area and is therefore an individual problem. They keep asking me to reboot the router and I do that but still no internet. Each time I call, which is more than 20 times already, they say they are looking into the issue and they have been saying the same thing since yesterday….If anything, the customer service from this company is sooooo poor and they only care about the money they debit at the end of the month from your account!!! When you have a problem you’re on your own!!!😒😒😒😒 No feedback!!!No care about the customer whatsoever!!!