JP
Judy P
1 reviews | Active since Nov 2021
08 Nov 2024, 12:25
Poorest customer service
The most pathetic customer service.Its a whole week with 3 tickets numbers and no call back,technician...nothing. When you call, u are put on hold for a long time, eventually when u speak to someone, it's the same repeat you heard after the 50 calls u have made.
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Replies (1)
MetroFibre Networx's replyOfficial
08 Nov 2024, 12:54Dear Judy
Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the delays and lack of follow-up you have experienced. We understand how frustrating it is to be without support, and we are committed to resolving this issue as swiftly as possible.
Your query has been escalated to our Network Operations Center (NOC), who are now prioritizing it for immediate assistance. Our team will ensure that your case is handled with urgency, and we will be following up closely to keep you informed.
We regret the inconvenience this has caused and appreciate your patience and understanding as we work to restore your service. Should you need any further assistance in the meantime, please feel free to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the delays and lack of follow-up you have experienced. We understand how frustrating it is to be without support, and we are committed to resolving this issue as swiftly as possible.
Your query has been escalated to our Network Operations Center (NOC), who are now prioritizing it for immediate assistance. Our team will ensure that your case is handled with urgency, and we will be following up closely to keep you informed.
We regret the inconvenience this has caused and appreciate your patience and understanding as we work to restore your service. Should you need any further assistance in the meantime, please feel free to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply08 Nov 2024, 12:54
Official
Dear Judy
Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the delays and lack of follow-up you have experienced. We understand how frustrating it is to be without support, and we are committed to resolving this issue as swiftly as possible.
Your query has been escalated to our Network Operations Center (NOC), who are now prioritizing it for immediate assistance. Our team will ensure that your case is handled with urgency, and we will be following up closely to keep you informed.
We regret the inconvenience this has caused and appreciate your patience and understanding as we work to restore your service. Should you need any further assistance in the meantime, please feel free to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the delays and lack of follow-up you have experienced. We understand how frustrating it is to be without support, and we are committed to resolving this issue as swiftly as possible.
Your query has been escalated to our Network Operations Center (NOC), who are now prioritizing it for immediate assistance. Our team will ensure that your case is handled with urgency, and we will be following up closely to keep you informed.
We regret the inconvenience this has caused and appreciate your patience and understanding as we work to restore your service. Should you need any further assistance in the meantime, please feel free to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations