Poor workmanship and ******* fibre connection

Metro Fibre installed the fibre infrastructure into our complex during February 2020. When it came to sign off, the Trustees were not happy with the reinstatement of the paving by the contractor from Metro Fibre and this was communicated to Metro Fibre project manager, who committed to get it rectified. The contractor however, did not agree. The trustees did not give sign off for the landlord approval form to let the fibre be made live. This morning Metro Fibre was seen in the complex, when i approached them to ask what they are doing, the informed me they are making a certain units fibre live. This is being done *******ly, as the approval form has not been signed off and the paving defect has not been fixed to date! The project manager hass fall off the face of the earth it seems since March 2020, i have spoken to numerous marketing people from Metro Fibre, all promising to assist with fixing the paving, yet nothing has been done! Very disappointed with how Metro Fibre has acted with the paving defect, when the problem the complex sits with now, was the concern raised before the installation commenced.