KP
Kaylin P
1 reviews | Active since May 2022
26 Feb 2026, 20:34
Poor. Useless service.
Can someone call me regarding this bull**** that im experiencing. I called your office and they said expect a technician in the next 5 working days. Are ylu seriously gonna make me wait. But when its time to pay. U ****en expect payment. Dont **** with me today..im really not gonma wait this long. I ned a technician at my place tomorrow..I paid for the service..u guys better come fix it. I will cancel this service. You think I have time to ****ing wait. Your customer service is pathetic. ****ing crazy
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MetroFibre Networx's replyOfficial
26 Feb 2026, 20:42Dear Kaylin,
We can see that you’re extremely frustrated, and we understand how disruptive it is when your service is not working as expected — especially when you rely on it daily.
We want to assist you as quickly as possible. While technician scheduling is subject to availability and routing capacity, your concern will be reviewed urgently to determine whether an earlier appointment can be arranged.
We are committed to getting this resolved and restoring your service as soon as possible
Best regards,
Marilize
MetroFibre Complaints & Escalations
We can see that you’re extremely frustrated, and we understand how disruptive it is when your service is not working as expected — especially when you rely on it daily.
We want to assist you as quickly as possible. While technician scheduling is subject to availability and routing capacity, your concern will be reviewed urgently to determine whether an earlier appointment can be arranged.
We are committed to getting this resolved and restoring your service as soon as possible
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply26 Feb 2026, 20:42
Official
Dear Kaylin,
We can see that you’re extremely frustrated, and we understand how disruptive it is when your service is not working as expected — especially when you rely on it daily.
We want to assist you as quickly as possible. While technician scheduling is subject to availability and routing capacity, your concern will be reviewed urgently to determine whether an earlier appointment can be arranged.
We are committed to getting this resolved and restoring your service as soon as possible
Best regards,
Marilize
MetroFibre Complaints & Escalations
We can see that you’re extremely frustrated, and we understand how disruptive it is when your service is not working as expected — especially when you rely on it daily.
We want to assist you as quickly as possible. While technician scheduling is subject to availability and routing capacity, your concern will be reviewed urgently to determine whether an earlier appointment can be arranged.
We are committed to getting this resolved and restoring your service as soon as possible
Best regards,
Marilize
MetroFibre Complaints & Escalations