POOR TURN AROUND TIME TO REPAIR THE FAULT

Metro fibre is one of the network companies that I highly Regarded as best performing and professional but Iam a very dissatisfied customer currently their turn around time is very poor. since the 14th October 2025 afternoon , I didn't have the network till today what inconvenience am working from home and kids can't do university work. I am currently back to the office because of their poor service towards handling faults. Iam very much aggrieved and they expect me to pay the money for full 30 days while I didn't use their service for some days. I will definitely escalate this to my lawyers and check if it is lawfull to make someone pay for services not granted. As am writing this they promise that the technician will call me in 10 minutes that was 9h50 now its 11h 20, I can see that even tomorrow I will still have NO network. My advice if you want to choose the company for your Network do the due diligent to ensure that you don't find yourself in my situation. I am so stressed.