Poor to non exsiting service

I app**** for Metrofibre link on the 25th of january 2024. The ONT install took place on the 6th of February 2024. The ONT device had an alarm light. Tech has logged a call with the maintenance department as he only installs the ONT. Today is the 13th of February and i have not heard anything from them.

No calls for ONT install either. At least someone was home at this time the tech pitched.

Metro please sort out your turnaround times...