KP
Kelvin P
1 reviews | Active since Apr 2013
25 Mar 2025, 18:51
poor support
The customer service is absolutely shocking, u spend 2 and half hours on the line to get assistance and no one answers, log a ticket on line and get automated responses. 2 days later a technician calls and can not assist, and still no response. I googled the resolution for them yet can't access that setting on my router so it has to be done on their side. Guess it's time to move to a new provider
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
25 Mar 2025, 20:35Dear Kelvin
Thank you for reaching out to us. We sincerely apologize for the frustration and inconvenience you have experienced.
We have escalated your query to our WiFi/LAN department, who are actively investigating the issue regarding your local servers. We have emphasized the urgency of your request, and our team is working to resolve it as soon as possible.
We will keep you updated on the progress and provide feedback as soon as we receive it. Please let us know if there’s anything else we can assist you with in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us. We sincerely apologize for the frustration and inconvenience you have experienced.
We have escalated your query to our WiFi/LAN department, who are actively investigating the issue regarding your local servers. We have emphasized the urgency of your request, and our team is working to resolve it as soon as possible.
We will keep you updated on the progress and provide feedback as soon as we receive it. Please let us know if there’s anything else we can assist you with in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply25 Mar 2025, 20:35
Official
Dear Kelvin
Thank you for reaching out to us. We sincerely apologize for the frustration and inconvenience you have experienced.
We have escalated your query to our WiFi/LAN department, who are actively investigating the issue regarding your local servers. We have emphasized the urgency of your request, and our team is working to resolve it as soon as possible.
We will keep you updated on the progress and provide feedback as soon as we receive it. Please let us know if there’s anything else we can assist you with in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us. We sincerely apologize for the frustration and inconvenience you have experienced.
We have escalated your query to our WiFi/LAN department, who are actively investigating the issue regarding your local servers. We have emphasized the urgency of your request, and our team is working to resolve it as soon as possible.
We will keep you updated on the progress and provide feedback as soon as we receive it. Please let us know if there’s anything else we can assist you with in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
KP
Kelvin P's updateReviewer Update
26 Mar 2025, 15:45Your updates are just as bad as your customer service. Exactly how many service centre agents do you'll have for ftth? Another hour and half without anyone answering today, just pathetic
KP
Kelvin P's update26 Mar 2025, 15:45
Reviewer Update
Your updates are just as bad as your customer service. Exactly how many service centre agents do you'll have for ftth? Another hour and half without anyone answering today, just pathetic
KP
Kelvin P's updateReviewer Update
31 Mar 2025, 14:38So after a week of getting 2 calls to say that the technician will get back to me as they don't know how to resolve this and a minimum of 2 hours a day trying to contact the support department, before some one answers your call and then drops it while looking for a manager i still have no response and more importantly no resolution. Maybe if i put a stop on my debit order some one will eventually call
KP
Kelvin P's update31 Mar 2025, 14:38
Reviewer Update
So after a week of getting 2 calls to say that the technician will get back to me as they don't know how to resolve this and a minimum of 2 hours a day trying to contact the support department, before some one answers your call and then drops it while looking for a manager i still have no response and more importantly no resolution. Maybe if i put a stop on my debit order some one will eventually call