LA
Leopedi A
1 reviews | Active since Dec 2020
01 Sept 2025, 13:56
Poor support
Calling Metro Fibre for support is a nightmare. I have been holding for 35 minutes and ended up pressing the number for call back. To date I still havent received a call back nor support. But when I call and choose the sales option, they are answering very quick.
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MetroFibre Networx's replyOfficial
01 Sept 2025, 14:52Dear Leopedi Adelaide
Thank you for sharing your recent experience with us. We fully understand how frustrating it must have been to wait that long for assistance, especially when urgent support is needed.
We recognize that the level of service you received does not reflect the standard we aim to uphold. Your feedback highlights an area that needs immediate attention, and we want to assure you that it has been escalated to the relevant team for review and improvement.
Ensuring consistent and efficient support across all departments is a priority, and your input plays a valuable role in helping us get there. A team member will be in contact with you shortly to follow up on your original query and ensure it is resolved.
Thank you again for bringing this to our attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your recent experience with us. We fully understand how frustrating it must have been to wait that long for assistance, especially when urgent support is needed.
We recognize that the level of service you received does not reflect the standard we aim to uphold. Your feedback highlights an area that needs immediate attention, and we want to assure you that it has been escalated to the relevant team for review and improvement.
Ensuring consistent and efficient support across all departments is a priority, and your input plays a valuable role in helping us get there. A team member will be in contact with you shortly to follow up on your original query and ensure it is resolved.
Thank you again for bringing this to our attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply01 Sept 2025, 14:52
Official
Dear Leopedi Adelaide
Thank you for sharing your recent experience with us. We fully understand how frustrating it must have been to wait that long for assistance, especially when urgent support is needed.
We recognize that the level of service you received does not reflect the standard we aim to uphold. Your feedback highlights an area that needs immediate attention, and we want to assure you that it has been escalated to the relevant team for review and improvement.
Ensuring consistent and efficient support across all departments is a priority, and your input plays a valuable role in helping us get there. A team member will be in contact with you shortly to follow up on your original query and ensure it is resolved.
Thank you again for bringing this to our attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your recent experience with us. We fully understand how frustrating it must have been to wait that long for assistance, especially when urgent support is needed.
We recognize that the level of service you received does not reflect the standard we aim to uphold. Your feedback highlights an area that needs immediate attention, and we want to assure you that it has been escalated to the relevant team for review and improvement.
Ensuring consistent and efficient support across all departments is a priority, and your input plays a valuable role in helping us get there. A team member will be in contact with you shortly to follow up on your original query and ensure it is resolved.
Thank you again for bringing this to our attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations