TD
Thuliswa D
1 reviews | Active since Jan 2025
28 Jan 2025, 17:40
Poor servive
I started using metro fibre wifi 2023 was happy until laat year August when they started suspending my account claiming its owing after sending POP was unsuspended from then they have been suspending my account every month and when you call they switch on back and promise to fix the problem its been six months now with no help even now my account is suspended no one is helping i have been calling them for 2 days no i decided to cancel with metro their service its bad
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
28 Jan 2025, 19:26Dear Thuliswa Dodana
Thank you for reaching out to us, and I sincerely apologize for the frustration and inconvenience you’ve experienced with our service. I can understand how this ongoing issue has been very upsetting, especially when you’ve been trying to resolve it for months without any lasting solution.
Please rest assured that we take your concerns seriously. We will be escalating this matter to the relevant department immediately to investigate and ensure that the issue with your account is addressed once and for all.
I deeply regret that we have not been able to meet your expectations thus far, and we will do our best to resolve this as quickly as possible. In the meantime, I would like to assure you that someone from our team will be in touch with you shortly to assist further.
If you decide to proceed with the cancellation, we will also guide you through that process.
Once again, I apologize for the inconvenience caused and thank you for your patience as we work to resolve this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out to us, and I sincerely apologize for the frustration and inconvenience you’ve experienced with our service. I can understand how this ongoing issue has been very upsetting, especially when you’ve been trying to resolve it for months without any lasting solution.
Please rest assured that we take your concerns seriously. We will be escalating this matter to the relevant department immediately to investigate and ensure that the issue with your account is addressed once and for all.
I deeply regret that we have not been able to meet your expectations thus far, and we will do our best to resolve this as quickly as possible. In the meantime, I would like to assure you that someone from our team will be in touch with you shortly to assist further.
If you decide to proceed with the cancellation, we will also guide you through that process.
Once again, I apologize for the inconvenience caused and thank you for your patience as we work to resolve this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply28 Jan 2025, 19:26
Official
Dear Thuliswa Dodana
Thank you for reaching out to us, and I sincerely apologize for the frustration and inconvenience you’ve experienced with our service. I can understand how this ongoing issue has been very upsetting, especially when you’ve been trying to resolve it for months without any lasting solution.
Please rest assured that we take your concerns seriously. We will be escalating this matter to the relevant department immediately to investigate and ensure that the issue with your account is addressed once and for all.
I deeply regret that we have not been able to meet your expectations thus far, and we will do our best to resolve this as quickly as possible. In the meantime, I would like to assure you that someone from our team will be in touch with you shortly to assist further.
If you decide to proceed with the cancellation, we will also guide you through that process.
Once again, I apologize for the inconvenience caused and thank you for your patience as we work to resolve this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out to us, and I sincerely apologize for the frustration and inconvenience you’ve experienced with our service. I can understand how this ongoing issue has been very upsetting, especially when you’ve been trying to resolve it for months without any lasting solution.
Please rest assured that we take your concerns seriously. We will be escalating this matter to the relevant department immediately to investigate and ensure that the issue with your account is addressed once and for all.
I deeply regret that we have not been able to meet your expectations thus far, and we will do our best to resolve this as quickly as possible. In the meantime, I would like to assure you that someone from our team will be in touch with you shortly to assist further.
If you decide to proceed with the cancellation, we will also guide you through that process.
Once again, I apologize for the inconvenience caused and thank you for your patience as we work to resolve this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations