MG
Martina G
1 reviews | Active since Jul 2011
06 Sept 2025, 14:06
Poor Services
They came to install our Fibre on Monday. Its being almost a week and no internet yet. Just excuses everytime. How am i paying for something that i dont have?
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MetroFibre Networx's replyOfficial
06 Sept 2025, 16:12Dear Martina Geel
Thank you for bringing this to our attention.
We understand your frustration — having fibre installed but still not being connected after nearly a week is unacceptable. You’ve placed your trust in us, and it’s clear that the experience so far hasn’t met your expectations.
This matter has been flagged for immediate follow-up with our technical and provisioning teams. We’re prioritizing your connection to ensure this is resolved without any further delays. We also recognise your concern about paying for a service you haven’t been able to use, and our billing team will review your account accordingly.
We appreciate your patience while we work to get this sorted out. Feedback will be shared with you as soon as possible with a clear update.
Kind regards,
Sibonisile MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand your frustration — having fibre installed but still not being connected after nearly a week is unacceptable. You’ve placed your trust in us, and it’s clear that the experience so far hasn’t met your expectations.
This matter has been flagged for immediate follow-up with our technical and provisioning teams. We’re prioritizing your connection to ensure this is resolved without any further delays. We also recognise your concern about paying for a service you haven’t been able to use, and our billing team will review your account accordingly.
We appreciate your patience while we work to get this sorted out. Feedback will be shared with you as soon as possible with a clear update.
Kind regards,
Sibonisile MetroFibre Complaints & Escalations
MetroFibre Networx's reply06 Sept 2025, 16:12
Official
Dear Martina Geel
Thank you for bringing this to our attention.
We understand your frustration — having fibre installed but still not being connected after nearly a week is unacceptable. You’ve placed your trust in us, and it’s clear that the experience so far hasn’t met your expectations.
This matter has been flagged for immediate follow-up with our technical and provisioning teams. We’re prioritizing your connection to ensure this is resolved without any further delays. We also recognise your concern about paying for a service you haven’t been able to use, and our billing team will review your account accordingly.
We appreciate your patience while we work to get this sorted out. Feedback will be shared with you as soon as possible with a clear update.
Kind regards,
Sibonisile MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand your frustration — having fibre installed but still not being connected after nearly a week is unacceptable. You’ve placed your trust in us, and it’s clear that the experience so far hasn’t met your expectations.
This matter has been flagged for immediate follow-up with our technical and provisioning teams. We’re prioritizing your connection to ensure this is resolved without any further delays. We also recognise your concern about paying for a service you haven’t been able to use, and our billing team will review your account accordingly.
We appreciate your patience while we work to get this sorted out. Feedback will be shared with you as soon as possible with a clear update.
Kind regards,
Sibonisile MetroFibre Complaints & Escalations