DM
Dineo M
1 reviews | Active since Jul 2015
04 May 2026, 16:54
Poor service/disregard for clients.
A negative star with the useless Sue who insist on helping, I’ve been holding for 30 minutes and they are knocking off. After the whole long weekend of no connectivity
Helpful (0)
Replies (4)0
Replies (4)DM
Dineo M's updateReviewer Update
04 May 2026, 17:04I spent over R100 trying to reach this company that always raises tickets,escalation. The service is beyond par.
DM
Dineo M's update04 May 2026, 17:04
Reviewer Update
I spent over R100 trying to reach this company that always raises tickets,escalation. The service is beyond par.
MetroFibre Networx's replyOfficial
04 May 2026, 17:13Dear Dineo Mogamisi
Thank you for sharing your experience and for bringing this to our attention.
We understand how frustrating it is to deal with a prolonged connectivity issue over the long weekend, combined with extended hold times and difficulty reaching support. This situation is not aligned with the service standards we aim to maintain.
We would like to assist in resolving your connectivity issue as a priority. Kindly provide your account details or service reference so we can immediately check the status of your connection and escalate the fault to the technical team for urgent attention.
Your feedback regarding support delays and call handling has also been escalated for review to improve response efficiency.
We will gladly assist further and aim to restore your service as quickly as possible once your details are received.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your experience and for bringing this to our attention.
We understand how frustrating it is to deal with a prolonged connectivity issue over the long weekend, combined with extended hold times and difficulty reaching support. This situation is not aligned with the service standards we aim to maintain.
We would like to assist in resolving your connectivity issue as a priority. Kindly provide your account details or service reference so we can immediately check the status of your connection and escalate the fault to the technical team for urgent attention.
Your feedback regarding support delays and call handling has also been escalated for review to improve response efficiency.
We will gladly assist further and aim to restore your service as quickly as possible once your details are received.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply04 May 2026, 17:13
Official
Dear Dineo Mogamisi
Thank you for sharing your experience and for bringing this to our attention.
We understand how frustrating it is to deal with a prolonged connectivity issue over the long weekend, combined with extended hold times and difficulty reaching support. This situation is not aligned with the service standards we aim to maintain.
We would like to assist in resolving your connectivity issue as a priority. Kindly provide your account details or service reference so we can immediately check the status of your connection and escalate the fault to the technical team for urgent attention.
Your feedback regarding support delays and call handling has also been escalated for review to improve response efficiency.
We will gladly assist further and aim to restore your service as quickly as possible once your details are received.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your experience and for bringing this to our attention.
We understand how frustrating it is to deal with a prolonged connectivity issue over the long weekend, combined with extended hold times and difficulty reaching support. This situation is not aligned with the service standards we aim to maintain.
We would like to assist in resolving your connectivity issue as a priority. Kindly provide your account details or service reference so we can immediately check the status of your connection and escalate the fault to the technical team for urgent attention.
Your feedback regarding support delays and call handling has also been escalated for review to improve response efficiency.
We will gladly assist further and aim to restore your service as quickly as possible once your details are received.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
DM
Dineo M's updateReviewer Update
04 May 2026, 17:16This is the response I’ve been getting for 5 days, how do I trust this when you don’t even have timelines? I’m disappointed and won’t raving about your customer service to anyone. People must just stay away, me included.
DM
Dineo M's update04 May 2026, 17:16
Reviewer Update
This is the response I’ve been getting for 5 days, how do I trust this when you don’t even have timelines? I’m disappointed and won’t raving about your customer service to anyone. People must just stay away, me included.
DM
After I was assured they escalated the matter yesterday by Sibonisile, I spent yet again 49 minutes on the call before they hung up on me.
1. Everyday they escalate but doesn’t get anywhere.
2. It’s been more than 5 days of blackout.
3. I’m receiving email to deliver and install router BUT I’m a client already and my router is not faulty.
4. I want a reactivation since my account was terminated without my consent/request.
5. They are quick to respond on Hellppeter but the call centre doesn’t respond. Complaints here do not yield any results.
6. I don’t want to continue with them anymore, I need a clear guidance on how to officially cut ties and find another service provider.
*DO NOT TELL ME YOU ARE ESCALATING THIS, I WILL LOSE MY MIND*.
Dineo M's updateReviewer Update
05 May 2026, 18:08After I was assured they escalated the matter yesterday by Sibonisile, I spent yet again 49 minutes on the call before they hung up on me.
1. Everyday they escalate but doesn’t get anywhere.
2. It’s been more than 5 days of blackout.
3. I’m receiving email to deliver and install router BUT I’m a client already and my router is not faulty.
4. I want a reactivation since my account was terminated without my consent/request.
5. They are quick to respond on Hellppeter but the call centre doesn’t respond. Complaints here do not yield any results.
6. I don’t want to continue with them anymore, I need a clear guidance on how to officially cut ties and find another service provider.
*DO NOT TELL ME YOU ARE ESCALATING THIS, I WILL LOSE MY MIND*.
DM
Dineo M's update05 May 2026, 18:08
Reviewer Update
After I was assured they escalated the matter yesterday by Sibonisile, I spent yet again 49 minutes on the call before they hung up on me.
1. Everyday they escalate but doesn’t get anywhere.
2. It’s been more than 5 days of blackout.
3. I’m receiving email to deliver and install router BUT I’m a client already and my router is not faulty.
4. I want a reactivation since my account was terminated without my consent/request.
5. They are quick to respond on Hellppeter but the call centre doesn’t respond. Complaints here do not yield any results.
6. I don’t want to continue with them anymore, I need a clear guidance on how to officially cut ties and find another service provider.
*DO NOT TELL ME YOU ARE ESCALATING THIS, I WILL LOSE MY MIND*.