LR
Luke R
1 reviews | Active since Jun 2017
13 Jan 2025, 16:03
Poor service yet again
Good day
Please note that I am receiving emails stating that I need to make a payment or my line will be suspended in 48 hours.
1. I am awaiting my update invoice as I was without fibre from 31st December 2024 until the 8th of January 2025.
2. Please go and listen to the call when I first signed up with metrofibre-networx I mentioned I will only be a le to make a payment at the end of every month.
I cannot make a payment now as I only get paid month end.
It really seems like you guys want to keep upsetting me as a client.
I have now been waiting on the line for someone from finance for over 8 minutes.
Kind regards Luke Van Rooi ***
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
13 Jan 2025, 16:12Dear Luke Van Rooi Thank you for your email. Please accept our sincerest apologies for any frustration or inconvenience caused. We completely understand your concerns regarding the billing and payment timing, and we genuinely appreciate your patience. We want to assure you that your matter has been escalated to the relevant department for immediate attention. A credit note has been lodged with our accounts team, and we are currently awaiting approval to address the billing discrepancy related to the service outage from 31st December 2024 to 8th January 2025. We sincerely apologize for the inconvenience this has caused, and we are actively working to resolve this matter as quickly as possible. Please rest assured that we value you as a client, and we are committed to providing you with the best service. Should you need any further assistance, or have additional questions, please don't hesitate to reach out. Kind regards,SibonisileMetroFibre Complaints & Escalations
MetroFibre Networx's reply13 Jan 2025, 16:12
Official
Dear Luke Van Rooi Thank you for your email. Please accept our sincerest apologies for any frustration or inconvenience caused. We completely understand your concerns regarding the billing and payment timing, and we genuinely appreciate your patience. We want to assure you that your matter has been escalated to the relevant department for immediate attention. A credit note has been lodged with our accounts team, and we are currently awaiting approval to address the billing discrepancy related to the service outage from 31st December 2024 to 8th January 2025. We sincerely apologize for the inconvenience this has caused, and we are actively working to resolve this matter as quickly as possible. Please rest assured that we value you as a client, and we are committed to providing you with the best service. Should you need any further assistance, or have additional questions, please don't hesitate to reach out. Kind regards,SibonisileMetroFibre Complaints & Escalations
MetroFibre Networx's replyOfficial
14 Jan 2025, 07:21Dear Luke
The Finance department is aware of your query and they will assist you.
Kind regards,SibonisoMetroFibre Complaints & Escalations
The Finance department is aware of your query and they will assist you.
Kind regards,SibonisoMetroFibre Complaints & Escalations
MetroFibre Networx's reply14 Jan 2025, 07:21
Official
Dear Luke
The Finance department is aware of your query and they will assist you.
Kind regards,SibonisoMetroFibre Complaints & Escalations
The Finance department is aware of your query and they will assist you.
Kind regards,SibonisoMetroFibre Complaints & Escalations