JB
Jaco B
1 reviews | Active since Feb 2015
07 Jan 2026, 09:35
Poor service, wrong billing
I have been on a 100mbps package since I started with them in 2022. Now they bill me for a 500mbps line and I never asked to be upgraded. They suspended me in December, I paid for the 500mbps line and asked them to fix my line but I still get 100mbps. Even the technicians confirmed that I only get 100mbps but they refuse to fix my line and still bill me for 500mbps.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
07 Jan 2026, 09:56Thank you, Jaco, for reaching out and for sharing your experience with us. We appreciate the opportunity to investigate and address your concerns. Please be assured that we are looking into the matter regarding your service speed and billing, and we will work with the relevant teams to ensure it is resolved.
Thank you for your patience as we work to address your concerns, and we will be in touch with feedback shortly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your patience as we work to address your concerns, and we will be in touch with feedback shortly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply07 Jan 2026, 09:56
Official
Thank you, Jaco, for reaching out and for sharing your experience with us. We appreciate the opportunity to investigate and address your concerns. Please be assured that we are looking into the matter regarding your service speed and billing, and we will work with the relevant teams to ensure it is resolved.
Thank you for your patience as we work to address your concerns, and we will be in touch with feedback shortly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your patience as we work to address your concerns, and we will be in touch with feedback shortly.
Best regards,
Marilize
MetroFibre Complaints & Escalations
JB
Jaco B's updateReviewer Update
07 Jan 2026, 10:51I've been complaining about this since the 9th of December.
I only get this response and that I need to pay the outstanding amount.
Nothing else.
My next step will be the Ombudsman.
Regards
Jaco
I only get this response and that I need to pay the outstanding amount.
Nothing else.
My next step will be the Ombudsman.
Regards
Jaco
JB
Jaco B's update07 Jan 2026, 10:51
Reviewer Update
I've been complaining about this since the 9th of December.
I only get this response and that I need to pay the outstanding amount.
Nothing else.
My next step will be the Ombudsman.
Regards
Jaco
I only get this response and that I need to pay the outstanding amount.
Nothing else.
My next step will be the Ombudsman.
Regards
Jaco
JB
Jaco B's updateReviewer Update
07 Jan 2026, 10:52If my line is suspended again before my billing is not sorted out.
JB
Jaco B's update07 Jan 2026, 10:52
Reviewer Update
If my line is suspended again before my billing is not sorted out.