Poor service - Would not recommend

Residents in Glen Austin have been experiencing internet issues since Monday. It was a small group, then Tuesday more people were affected. Wednesday, almost the entire area affected. Jumbotech said they will be on site today but no one has seen them! 4 days and instead of resolving the issue, you made it worse! What are your techs doing?? Is someone supervising them? How are you even allowing this to happen??