HB
Hendrik B
1 reviews | Active since May 2015
10 Dec 2021, 08:28
Poor service without explanation
When I signed up with Metro Fibre as a SME(Business customer)I was told that fault fixing would happen in about 24 hour due to the business package taken Its is about 80 hours now and still not resolved My modem is packed ready for collection due to poor service and empty promises No business not even Metro Fibre can run a business without internet for this time period
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
10 Dec 2021, 09:22Good Day Hendrik
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
We do apologies again and promise to resolve this issue as soon as possible.
Kind Regards
Metrofibre
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
We do apologies again and promise to resolve this issue as soon as possible.
Kind Regards
Metrofibre
MetroFibre Networx's reply10 Dec 2021, 09:22
Official
Good Day Hendrik
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
We do apologies again and promise to resolve this issue as soon as possible.
Kind Regards
Metrofibre
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
We do apologies again and promise to resolve this issue as soon as possible.
Kind Regards
Metrofibre
HB
Hendrik B's updateReviewer Update
10 Dec 2021, 09:32This is a COPY and PASTE answer they send to every complaint This is how we been handle the
whole time when sending e mails and phoning there fault line .Can they rise up and take responsibility
whole time when sending e mails and phoning there fault line .Can they rise up and take responsibility
HB
Hendrik B's update10 Dec 2021, 09:32
Reviewer Update
This is a COPY and PASTE answer they send to every complaint This is how we been handle the
whole time when sending e mails and phoning there fault line .Can they rise up and take responsibility
whole time when sending e mails and phoning there fault line .Can they rise up and take responsibility
MetroFibre Networx's replyOfficial
10 Dec 2021, 09:45Good Day Hendrik
Please note that the outage in your area has not been resolved there is a persistent fault in the area which affects your line.
This matter was escalated to our engineering department and they are busy investigating the matter.
We will inform you of the progress as soon as we receive an update
Kind Regards
MetroFibre
Please note that the outage in your area has not been resolved there is a persistent fault in the area which affects your line.
This matter was escalated to our engineering department and they are busy investigating the matter.
We will inform you of the progress as soon as we receive an update
Kind Regards
MetroFibre
MetroFibre Networx's reply10 Dec 2021, 09:45
Official
Good Day Hendrik
Please note that the outage in your area has not been resolved there is a persistent fault in the area which affects your line.
This matter was escalated to our engineering department and they are busy investigating the matter.
We will inform you of the progress as soon as we receive an update
Kind Regards
MetroFibre
Please note that the outage in your area has not been resolved there is a persistent fault in the area which affects your line.
This matter was escalated to our engineering department and they are busy investigating the matter.
We will inform you of the progress as soon as we receive an update
Kind Regards
MetroFibre
HB
Hendrik B's updateReviewer Update
10 Dec 2021, 10:15Strange that we have a second line right next to existing to faulty one that is fine and share the same cable Wednesday your office determine that it was a internal problem due to line that
was in the process of moving Now its a outage
was in the process of moving Now its a outage
HB
Hendrik B's update10 Dec 2021, 10:15
Reviewer Update
Strange that we have a second line right next to existing to faulty one that is fine and share the same cable Wednesday your office determine that it was a internal problem due to line that
was in the process of moving Now its a outage
was in the process of moving Now its a outage
MetroFibre Networx's replyOfficial
10 Dec 2021, 10:30Please note that we have escalated this matter to management and we are doing our best to get this resolved and your line up and running as soon as possible.
Kind Regards
MetroFibre
Kind Regards
MetroFibre
MetroFibre Networx's reply10 Dec 2021, 10:30
Official
Please note that we have escalated this matter to management and we are doing our best to get this resolved and your line up and running as soon as possible.
Kind Regards
MetroFibre
Kind Regards
MetroFibre