HM
Hellen M
1 reviews | Active since Dec 2022
27 Aug 2024, 10:46
Poor service, very bad Metro fibre
what a bad customer service but when it comes to debiting there money they don't make a mistake but I have being offline from the 26 till to date ,calling no answer and one lady advised that my cell number is not linked to the account ,yet I have used the same number to register with and I didn't change my cell number . I am working from home and also studying so now I am behind .I am so frustrated by this useless, *********** stuff and non reachable contact
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
28 Aug 2024, 11:53Dear Hellen
Thank you for taking the time to speak with us today.
We have received your complaint and are here to assist you. As discussed during our phone conversation, the link appears to be up on our side. We kindly ask that you contact your Internet Service Provider for further assistance in resolving this issue.
We have received your complaint and are here to assist you. As discussed during our phone conversation, the link appears to be up on our side. We kindly ask that you contact your Internet Service Provider for further assistance in resolving this issue.
We apologize for any inconvenience this may have caused. If you have any further questions or need additional support, please feel free to contact us.
Thank you for your understanding.
Kind Regards,
Phindile Msokwini
MetroFibre Complaints & Escalations
Kind Regards,
Phindile Msokwini
MetroFibre Complaints & Escalations
MetroFibre Networx's reply28 Aug 2024, 11:53
Official
Dear Hellen
Thank you for taking the time to speak with us today.
We have received your complaint and are here to assist you. As discussed during our phone conversation, the link appears to be up on our side. We kindly ask that you contact your Internet Service Provider for further assistance in resolving this issue.
We have received your complaint and are here to assist you. As discussed during our phone conversation, the link appears to be up on our side. We kindly ask that you contact your Internet Service Provider for further assistance in resolving this issue.
We apologize for any inconvenience this may have caused. If you have any further questions or need additional support, please feel free to contact us.
Thank you for your understanding.
Kind Regards,
Phindile Msokwini
MetroFibre Complaints & Escalations
Kind Regards,
Phindile Msokwini
MetroFibre Complaints & Escalations