Poor Service Unmatched ...going 2 rounds with a pro failure internet co.

Initially, I was asked by Metro Fiber management to remove my review and improve their rating, with the promise that they would deliver a better service the second time around. Unfortunately, my experience was just as disappointing as the first. The finance executive passed the responsibility to another individual to manage the situation, but this person was unable to get the finance team to resolve their ongoing issues. Despite his best efforts, he struggled to secure a credit for the poor service I received.

The accounts department then insisted on investigating the credit, even though it had been authorized by management. They failed to recognize that I had paid an activation fee for a service that didn’t even justify the cost. After I canceled my service, they asked me to leave a rating on their website – a request I found laughable. Why would anyone waste their time providing feedback to a management team that clearly doesn’t care about client service?

Their finance team seems to lack basic accounting knowledge, as evidenced by multiple invoicing errors, including double charges. The ongoing mistakes reflect a lack of proper training and management. It’s baffling that such ineffective people are being recruited. I strongly advise against engaging with Metro Fiber; my experience was an utter failure from start to finish. On cancellation, they forgot protocol & I had to email them to release the line.