KP
Kaylin P

1 reviews | Active since May 2022

23 Feb 2023, 07:20

Poor service provider

This is a bad Fibre company. I can't wait to cancel my contract with them. I've had endless problems with them. The wifi often has network issues and after the power comes back on after loadshedding when the power returns. The internet says connected without internet. And this problem occurs every month. This company keeps on removing my posts on hello Peter. Their service is bad. They deduct our premiums each month but deliver poor service.

0
Replies (2)
MetroFibre Networx
MetroFibre Networx's reply23 Feb 2023, 07:31
Official
Dear Kaylin

Thank you for bringing this issue to our attention and rating our services.

Please note that the issue will be investigated, and an agent will be in contact to provide feedback. 

We apologise for the inconvenience caused.

Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx
MetroFibre Networx's reply23 Feb 2023, 07:37
Official
Dear Kaylin

Please note that the contractors will be in contact with you at 09h30 to assist you accordingly.

Ticket: 260875.

Thank you.

Kind Regards,
Ayanda
MetroFibre