Poor service, poorly informed agents.

We have been trying to upgrade our line speed for almost two weeks now. At first we get told that we are going to get an upgrade free of cost thanks to a network upgrade. That doesn't happen. After a bit of research it is only for Metro fibre direct customers which we are not. We are with Vuma and using Metro as an ISP so the person on the other side of the phone, who had our details on their screen didn't know what they were talking about. I have been waiting for an email for the two options in order to pick an upgrade which has not happened for a week now. Their internet service itself is pretty poor as well, At times you can't even open your emails. I will be cancelling shortly. I do not recommend them.