FD
Faith D
1 reviews | Active since Nov 2021
07 Apr 2026, 14:26
Poor service, poor communication and a very frustrating experience overall.
I am extremely frustrated with Metro Fibre’s service. I made full payment and submitted proof of payment, yet my fibre connection is still not activated. There has been no clear communication or progress on my installation. I have tried calling multiple times, but I am only met with an automated system and no access to a human consultant. This makes it impossible to resolve anything. This is unacceptable. A paying customer should not have to chase a company for basic service delivery.
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
07 Apr 2026, 15:19Dear Faith
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced.
Please note that we have requested our MetroGo Department to urgently assist you with your query. They will investigate the matter and be in contact with you to provide assistance and updates on the re-instatement of your service.
We appreciate your patience while this is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced.
Please note that we have requested our MetroGo Department to urgently assist you with your query. They will investigate the matter and be in contact with you to provide assistance and updates on the re-instatement of your service.
We appreciate your patience while this is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply07 Apr 2026, 15:19
Official
Dear Faith
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced.
Please note that we have requested our MetroGo Department to urgently assist you with your query. They will investigate the matter and be in contact with you to provide assistance and updates on the re-instatement of your service.
We appreciate your patience while this is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience you have experienced.
Please note that we have requested our MetroGo Department to urgently assist you with your query. They will investigate the matter and be in contact with you to provide assistance and updates on the re-instatement of your service.
We appreciate your patience while this is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
FD
Faith D's updateReviewer Update
07 Apr 2026, 15:26Dear Siboniso,
Thank you for your response.
I need to be clear. I have noticed that your system sends automated responses under human names. This comes across as dismissive, especially when there is still no real progress on my issue.
I do not need another update or reassurance. I need action.
My service is still not connected despite payment and proof submitted. I expect this to be treated with urgency.
FD
Faith D's update07 Apr 2026, 15:26
Reviewer Update
Dear Siboniso,
Thank you for your response.
I need to be clear. I have noticed that your system sends automated responses under human names. This comes across as dismissive, especially when there is still no real progress on my issue.
I do not need another update or reassurance. I need action.
My service is still not connected despite payment and proof submitted. I expect this to be treated with urgency.
FD
Faith D's updateReviewer Update
09 Apr 2026, 09:03Update, 09 April 2026:
I am updating my review to reflect the resolution of this matter. After submitting a formal written dispute referencing the failed router delivery (documented by CGN Logistics waybill CGN117318 — Return to Sender), MetroFibre's management approved a full credit of the disputed March invoice within two days.
I appreciate that once the matter was escalated with clear evidence, it was handled promptly and professionally. My account is now in good standing.
I maintain that the initial experience — failed courier delivery, poor communication about billing, and suspension without adequate notice — was frustrating and avoidable. However, MetroFibre's willingness to resolve the dispute fairly deserves acknowledgment.
FD
Faith D's update09 Apr 2026, 09:03
Reviewer Update
Update, 09 April 2026:
I am updating my review to reflect the resolution of this matter. After submitting a formal written dispute referencing the failed router delivery (documented by CGN Logistics waybill CGN117318 — Return to Sender), MetroFibre's management approved a full credit of the disputed March invoice within two days.
I appreciate that once the matter was escalated with clear evidence, it was handled promptly and professionally. My account is now in good standing.
I maintain that the initial experience — failed courier delivery, poor communication about billing, and suspension without adequate notice — was frustrating and avoidable. However, MetroFibre's willingness to resolve the dispute fairly deserves acknowledgment.
MetroFibre Networx's replyOfficial
09 Apr 2026, 09:20Thank you for taking the time to update your review and for sharing your experience with us.
We sincerely appreciate your acknowledgment of the resolution and are pleased that the matter was addressed promptly and that your account is now in good standing. Your feedback regarding the initial challenges is equally important, and we will use it to improve our communication and service processes going forward.
Thank you again for your patience and for giving us the opportunity to resolve this matter.
MetroFibre Networx's reply09 Apr 2026, 09:20
Official
Thank you for taking the time to update your review and for sharing your experience with us.
We sincerely appreciate your acknowledgment of the resolution and are pleased that the matter was addressed promptly and that your account is now in good standing. Your feedback regarding the initial challenges is equally important, and we will use it to improve our communication and service processes going forward.
Thank you again for your patience and for giving us the opportunity to resolve this matter.