OM
Owami M
1 reviews | Active since Nov 2019
20 Jan 2023, 14:42
Poor service once again.
Once again I am left without any information of what is going on. MetroFibre is the worst. It’s been nearly 2 months of back and forth for them to refund me for the broken UPS they sold to me. You have collected the UPS and communicated the refund would be done. Please explain what is going on???
Helpful (0)
Replies (11)0
Replies (11)
MetroFibre Networx's replyOfficial
20 Jan 2023, 14:49Good day Owami.
Trust you are well.
Thank you for bringing this to our attention
Kindly note we sincerely do apologies for the inconvenience.
A sales support agent will be in contact to assist shortly.
Kind Regards
MetroFibre
Trust you are well.
Thank you for bringing this to our attention
Kindly note we sincerely do apologies for the inconvenience.
A sales support agent will be in contact to assist shortly.
Kind Regards
MetroFibre
MetroFibre Networx's reply20 Jan 2023, 14:49
Official
Good day Owami.
Trust you are well.
Thank you for bringing this to our attention
Kindly note we sincerely do apologies for the inconvenience.
A sales support agent will be in contact to assist shortly.
Kind Regards
MetroFibre
Trust you are well.
Thank you for bringing this to our attention
Kindly note we sincerely do apologies for the inconvenience.
A sales support agent will be in contact to assist shortly.
Kind Regards
MetroFibre
OM
Owami M's updateReviewer Update
20 Jan 2023, 15:19Same response, zero action.
OM
Owami M's update20 Jan 2023, 15:19
Reviewer Update
Same response, zero action.
MetroFibre Networx's replyOfficial
20 Jan 2023, 15:55Good Day Owami
Thank you for taking my call.
As discussed the Finance team has recieved your proof of payment via email and have escalated this query to our creditors deppartment.
I will give you a call on Monday morning to give you feedback on your refund, we hope that going forward this is a positive experience for you.
Kind Regards
MetroFibre
Shanice
Thank you for taking my call.
As discussed the Finance team has recieved your proof of payment via email and have escalated this query to our creditors deppartment.
I will give you a call on Monday morning to give you feedback on your refund, we hope that going forward this is a positive experience for you.
Kind Regards
MetroFibre
Shanice
MetroFibre Networx's reply20 Jan 2023, 15:55
Official
Good Day Owami
Thank you for taking my call.
As discussed the Finance team has recieved your proof of payment via email and have escalated this query to our creditors deppartment.
I will give you a call on Monday morning to give you feedback on your refund, we hope that going forward this is a positive experience for you.
Kind Regards
MetroFibre
Shanice
Thank you for taking my call.
As discussed the Finance team has recieved your proof of payment via email and have escalated this query to our creditors deppartment.
I will give you a call on Monday morning to give you feedback on your refund, we hope that going forward this is a positive experience for you.
Kind Regards
MetroFibre
Shanice
OM
Owami M's updateReviewer Update
23 Jan 2023, 13:31Please advise on when exactly the finance team is confirming my refund and when during Monday morning I was to be called for confirmation of my refund?
OM
Owami M's update23 Jan 2023, 13:31
Reviewer Update
Please advise on when exactly the finance team is confirming my refund and when during Monday morning I was to be called for confirmation of my refund?
MetroFibre Networx's replyOfficial
23 Jan 2023, 17:18Dear Owami
We send our sincere apologies for the delayed response.
We have requested feedback from our creditors with regards to your query. As soon as we have feedback, we will definitely inform you.
Kind Regards
MetroFibre
Shannen
We send our sincere apologies for the delayed response.
We have requested feedback from our creditors with regards to your query. As soon as we have feedback, we will definitely inform you.
Kind Regards
MetroFibre
Shannen
MetroFibre Networx's reply23 Jan 2023, 17:18
Official
Dear Owami
We send our sincere apologies for the delayed response.
We have requested feedback from our creditors with regards to your query. As soon as we have feedback, we will definitely inform you.
Kind Regards
MetroFibre
Shannen
We send our sincere apologies for the delayed response.
We have requested feedback from our creditors with regards to your query. As soon as we have feedback, we will definitely inform you.
Kind Regards
MetroFibre
Shannen
OM
Owami M's updateReviewer Update
24 Jan 2023, 08:53Hi Shannen,
Please advise on progress?
Please advise on progress?
OM
Owami M's update24 Jan 2023, 08:53
Reviewer Update
Hi Shannen,
Please advise on progress?
Please advise on progress?
MetroFibre Networx's replyOfficial
24 Jan 2023, 12:39Good Day Owami
We have communicated with the finance department.
Your Banking confirmation letter has been forwarded to our Creditors department for approval and processing.
This has been marked as urgent and you should receive your refund by Friday at the latest.
Kind Regards,
Siboniso Sibisi
Metrofibre
We have communicated with the finance department.
Your Banking confirmation letter has been forwarded to our Creditors department for approval and processing.
This has been marked as urgent and you should receive your refund by Friday at the latest.
Kind Regards,
Siboniso Sibisi
Metrofibre
MetroFibre Networx's reply24 Jan 2023, 12:39
Official
Good Day Owami
We have communicated with the finance department.
Your Banking confirmation letter has been forwarded to our Creditors department for approval and processing.
This has been marked as urgent and you should receive your refund by Friday at the latest.
Kind Regards,
Siboniso Sibisi
Metrofibre
We have communicated with the finance department.
Your Banking confirmation letter has been forwarded to our Creditors department for approval and processing.
This has been marked as urgent and you should receive your refund by Friday at the latest.
Kind Regards,
Siboniso Sibisi
Metrofibre
OM
Owami M's updateReviewer Update
31 Jan 2023, 08:00Will I ever receive my refund? Your finance team confirmed in writing that my refund would reflect on Friday. Friday has come and gone, yet my refund has not been paid back to me. What exactly is the issue with refunding me for a defective product that was collected over a month ago???
OM
Owami M's update31 Jan 2023, 08:00
Reviewer Update
Will I ever receive my refund? Your finance team confirmed in writing that my refund would reflect on Friday. Friday has come and gone, yet my refund has not been paid back to me. What exactly is the issue with refunding me for a defective product that was collected over a month ago???
MetroFibre Networx's replyOfficial
31 Jan 2023, 14:10Dear Owami
We have received feedback for our Finance department.
The refund has been submitted and approved.
We have received feedback for our Finance department.
The refund has been submitted and approved.
All refunds are processed on a Friday and you will receive your refund this week.
Kind Regards
MetroFibre
Shanice
Kind Regards
MetroFibre
Shanice
MetroFibre Networx's reply31 Jan 2023, 14:10
Official
Dear Owami
We have received feedback for our Finance department.
The refund has been submitted and approved.
We have received feedback for our Finance department.
The refund has been submitted and approved.
All refunds are processed on a Friday and you will receive your refund this week.
Kind Regards
MetroFibre
Shanice
Kind Regards
MetroFibre
Shanice
OM
Owami M's updateReviewer Update
01 Feb 2023, 08:12Your team has been very inconsistent with the messaging. I was told my refund would be in my account by Friday, the 27th of Jan 2023. Now I’m being told that it’s this week. I await my refund and will be following up until this is reflective in my account.
OM
Owami M's update01 Feb 2023, 08:12
Reviewer Update
Your team has been very inconsistent with the messaging. I was told my refund would be in my account by Friday, the 27th of Jan 2023. Now I’m being told that it’s this week. I await my refund and will be following up until this is reflective in my account.
OM
Owami M's updateReviewer Update
03 Feb 2023, 09:21Please may you liaise with your team as I have been emailing since Monday for proof of refund. Bother the finance and support team have failed in providing a simple response with proof of refund from your payment system.
OM
Owami M's update03 Feb 2023, 09:21
Reviewer Update
Please may you liaise with your team as I have been emailing since Monday for proof of refund. Bother the finance and support team have failed in providing a simple response with proof of refund from your payment system.