KS
Kgabo S
1 reviews | Active since Nov 2025
01 Apr 2026, 11:05
Poor service on metrofibre
Metro fibre has a poor service on their customers since yesterday i have been trying to reach them, because my router doesn't have network, they put me through a robot and it doesn't help because it's not a human
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MetroFibre Networx's replyOfficial
01 Apr 2026, 11:10Dear Kgabo Somo
Thank you for bringing this to our attention.
We understand how frustrating it is to be unable to reach a consultant, especially when your service is down, and you need immediate assistance. This is not the experience we aim to provide.
Your query will be escalated to the relevant team for urgent attention so that your connectivity issue can be investigated and resolved as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how frustrating it is to be unable to reach a consultant, especially when your service is down, and you need immediate assistance. This is not the experience we aim to provide.
Your query will be escalated to the relevant team for urgent attention so that your connectivity issue can be investigated and resolved as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply01 Apr 2026, 11:10
Official
Dear Kgabo Somo
Thank you for bringing this to our attention.
We understand how frustrating it is to be unable to reach a consultant, especially when your service is down, and you need immediate assistance. This is not the experience we aim to provide.
Your query will be escalated to the relevant team for urgent attention so that your connectivity issue can be investigated and resolved as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how frustrating it is to be unable to reach a consultant, especially when your service is down, and you need immediate assistance. This is not the experience we aim to provide.
Your query will be escalated to the relevant team for urgent attention so that your connectivity issue can be investigated and resolved as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations