Poor Service : Internet Service is Down

*Subject: Unacceptable Lack of Response - Urgent Service Failure* My Internet is Down

Dear Support Team,

I am writing to express my serious dissatisfaction with the poor service I have experienced today.

Since 3pm, I have attempted to contact you via email, phone, and WhatsApp, with no response whatsoever.

On the phone, I was placed on hold for approximately 15 minutes. The automated message advised me to press 2 to be connected to a support agent, which I did — however, no agent ever answered.

My emails have gone unanswered, and my messages on your WhatsApp page have also received absolutely no response.

As customers, we run our businesses through your service. We depend on you. At the very least, a courtesy response acknowledging our query is expected.

This level of silence is unacceptable and unprofessional.

I kindly request an urgent response and resolution to this matter.

Regards, Deleney Naidu *** ***