Poor Service from MetroFibre Networx

I am seriously struggling to understand how MetroFibre conducts their business. They stipulate 3-4 days as part of their SLA to resolve a ticket. However they fail to do proper follow ups instead you are sent from pillar to post holding indefinitely for your query to be attended. I cancelled my subscription with an ISP hoping to join MetroFibre Networx but their pathetic service has left a bitter taste in my mouth.

Ticket No. 238831 still unresolved since 15 April!!!!!