Poor service from Metrofibre

My internet has now been down for the 4th day. I have reported it twice to C-Fibre and escalated to Metrofibre. I don't understand how any company like an internet service provider cannot warn clients of outages? Why must I complain before I get that they are working on switching over a cable? On Thursday the contractor was there to have a look and said they will reset my service. Yesterday morning they phone me to ask if my issue has been resolved and I said no. When I enquired again they said they haven't heard back from the engineers. You know what? If they don't come back to you, then you ask them again. Do you realise how badly you are impacting your customers? Will you be happy if I send you an invoice for lost of income? What processes are you putting in place to enhance your service? Can you please fix my line or give me a definitive ETA? Thank you.