MB
Marius B
1 reviews | Active since Jun 2010
29 Dec 2025, 16:31
Poor service from Metrofibre.
We have been without internet since 20 December. Reported regularly and requested feedback without success. The best part is returning early from a weekend break to be home at the time arranged with the technician. Technician only arrived 4 hours later without even an apology. Worst is basically calling us the culprits as the inside the house cable han a "kink" in it. There were no kinks visible when I restarted the router repeatedly in the last week.
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MetroFibre Networx's replyOfficial
29 Dec 2025, 16:47Good day,
Thank you for sharing the details of your experience. We fully acknowledge the extended downtime since 20 December and the frustration caused by the lack of feedback, missed expectations, and the technician’s delayed arrival.
This matter is now being formally escalated for further investigation. We are reviewing the full history of the fault, including prior reports, technician notes, and the condition of the installation, to ensure the root cause is correctly identified and addressed. Additional oversight has been requested to prevent any further delays and to ensure clear, respectful communication going forward.
We appreciate you bringing these concerns to our attention and will remain in contact with updates as progress is made. Rest assured, this issue is receiving priority attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing the details of your experience. We fully acknowledge the extended downtime since 20 December and the frustration caused by the lack of feedback, missed expectations, and the technician’s delayed arrival.
This matter is now being formally escalated for further investigation. We are reviewing the full history of the fault, including prior reports, technician notes, and the condition of the installation, to ensure the root cause is correctly identified and addressed. Additional oversight has been requested to prevent any further delays and to ensure clear, respectful communication going forward.
We appreciate you bringing these concerns to our attention and will remain in contact with updates as progress is made. Rest assured, this issue is receiving priority attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply29 Dec 2025, 16:47
Official
Good day,
Thank you for sharing the details of your experience. We fully acknowledge the extended downtime since 20 December and the frustration caused by the lack of feedback, missed expectations, and the technician’s delayed arrival.
This matter is now being formally escalated for further investigation. We are reviewing the full history of the fault, including prior reports, technician notes, and the condition of the installation, to ensure the root cause is correctly identified and addressed. Additional oversight has been requested to prevent any further delays and to ensure clear, respectful communication going forward.
We appreciate you bringing these concerns to our attention and will remain in contact with updates as progress is made. Rest assured, this issue is receiving priority attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing the details of your experience. We fully acknowledge the extended downtime since 20 December and the frustration caused by the lack of feedback, missed expectations, and the technician’s delayed arrival.
This matter is now being formally escalated for further investigation. We are reviewing the full history of the fault, including prior reports, technician notes, and the condition of the installation, to ensure the root cause is correctly identified and addressed. Additional oversight has been requested to prevent any further delays and to ensure clear, respectful communication going forward.
We appreciate you bringing these concerns to our attention and will remain in contact with updates as progress is made. Rest assured, this issue is receiving priority attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations