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ELEKANYANI T
1 reviews | Active since Nov 2012
06 Dec 2023, 13:33
Poor service from Metrofibre
Poor service from this network provider. My network has been down since the 1st December. This provider isn’t lifting a finger to assist. I work from home and need my connectivity and I pay on a monthly basis. I called several times to get assisted and each time I’m being told a call had been logged but no one has come to assist me. Half the time when I call I get disconnected
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ELEKANYANI T's updateReviewer Update
06 Dec 2023, 16:37Hi Marilize
You said a technician would call me to arrange coming and fix the network issue, they never called me.
Another support consultant told me to keep my phone handy because a technician would call , that didn’t happen either. I’m still not connected since the 1st and no one at MetroFibre is assisting with this issue.
I work from home and this has affected my work and pay. And MetroFibre isn’t assisting at all.
You said a technician would call me to arrange coming and fix the network issue, they never called me.
Another support consultant told me to keep my phone handy because a technician would call , that didn’t happen either. I’m still not connected since the 1st and no one at MetroFibre is assisting with this issue.
I work from home and this has affected my work and pay. And MetroFibre isn’t assisting at all.
ET
ELEKANYANI T's update06 Dec 2023, 16:37
Reviewer Update
Hi Marilize
You said a technician would call me to arrange coming and fix the network issue, they never called me.
Another support consultant told me to keep my phone handy because a technician would call , that didn’t happen either. I’m still not connected since the 1st and no one at MetroFibre is assisting with this issue.
I work from home and this has affected my work and pay. And MetroFibre isn’t assisting at all.
You said a technician would call me to arrange coming and fix the network issue, they never called me.
Another support consultant told me to keep my phone handy because a technician would call , that didn’t happen either. I’m still not connected since the 1st and no one at MetroFibre is assisting with this issue.
I work from home and this has affected my work and pay. And MetroFibre isn’t assisting at all.