TL
Tokozile L
1 reviews | Active since Oct 2019
07 Oct 2019, 10:06
POOR SERVICE FROM METROFIBRE
Poor service from Metrofibre,no WiFi whole weekend including friday.All they could do is to provide a ticket no.14122.I called them this morning,they are now saying it will be fixed in four working days.What a hopeless bunch,with no customer service at all.Please don't use them.
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Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
07 Oct 2019, 10:17Good day Tokozile,
We are sorry to hear about the experience you are having. We shall look into it and be in contact shortly.
Kind regards
MetroFibre Team
We are sorry to hear about the experience you are having. We shall look into it and be in contact shortly.
Kind regards
MetroFibre Team
MetroFibre Networx's reply07 Oct 2019, 10:17
Official
Good day Tokozile,
We are sorry to hear about the experience you are having. We shall look into it and be in contact shortly.
Kind regards
MetroFibre Team
We are sorry to hear about the experience you are having. We shall look into it and be in contact shortly.
Kind regards
MetroFibre Team
TL
Tokozile L's updateReviewer Update
07 Oct 2019, 10:36From a customer perspective,it would be expected that you would have maintenance technicians readily available to assist customers with technical issues than to waste our airtime calling you and being answered by inexperienced people with no clue of how to assist.Your customer service is poor.
TL
Tokozile L's update07 Oct 2019, 10:36
Reviewer Update
From a customer perspective,it would be expected that you would have maintenance technicians readily available to assist customers with technical issues than to waste our airtime calling you and being answered by inexperienced people with no clue of how to assist.Your customer service is poor.
TL
Tokozile L's updateReviewer Update
07 Oct 2019, 10:56If they cannot explain what the problem is then why are they in business.People might as well use other service providers than to get such poor customer service from Metrofibre.
TL
Tokozile L's update07 Oct 2019, 10:56
Reviewer Update
If they cannot explain what the problem is then why are they in business.People might as well use other service providers than to get such poor customer service from Metrofibre.
TL
Tokozile L's updateReviewer Update
07 Oct 2019, 17:22Thank you very much for fixing the wifi connection.Much appreciated.
TL
Tokozile L's update07 Oct 2019, 17:22
Reviewer Update
Thank you very much for fixing the wifi connection.Much appreciated.