Poor service from metrofiber accounts department

Dear Mafori Cyril Maja

Thank you for reaching out, and we sincerely apologize for the inconvenience caused by the suspension of your account, despite MetroFibre confirming that the fault is on their side. We completely understand your frustration, especially since you've already made your payment for December.

Please be assured that we are escalating this issue to the relevant department at MetroFibre to ensure that the matter is resolved as soon as possible. We will follow up closely and ensure that your account is reactivated without any further delays.

Once again, we apologize for the inconvenience you've experienced, and we appreciate your patience while we work to resolve this for you. Should you have any further questions or concerns, please don't hesitate to contact us.

Kind Regards,
Sibonisile
MetroFibre Complaints and Escalations