1 reviews | Active since Nov 2021
Poor service from Metro Fibre
We app**** to move from M web to Metro Fibre hoping that the service would improve. They have offices in Jeffrey's Bay. We gave the correct notice and M web released the line on the 29th of February. This my wife established after 3 calls to M web and holding on for the phone to be answered for more than 30 minutes on each call. Frustrating? You bet. Now we are waiting for 6 days for Metro Fibre to connect us. They promised it would be early on the 1st of March 2024. After many phone calls, 3 personal visits and heated bur controlled discussions and repeated promises we are still waiting for the connection. We have received zero feedback from Metro Fibre, despite repeated promises. I am now paying for extra data to carry on on my cel. What a disaster. Staff are attributing blame and not managing the problem. Management cannot be reached for comment. What a disaster. 6 Days past deadline and we still do not know what is going on. Shame on them.
We sincerely apologize for the inconvenience and frustration you have experienced during the transition from Mweb to Metro Fibre.
Your concerns have been escalated to our activations team for urgent assistance. They are currently investigating the delay and working to expedite the connection process for you.
We understand the importance of having a reliable internet connection and assure you that we are doing everything possible to resolve this matter promptly.
Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work to rectify the situation.
Kind Regards
Marilize
MetroFibre Complaints
We sincerely apologize for the inconvenience and frustration you have experienced during the transition from Mweb to Metro Fibre.
Your concerns have been escalated to our activations team for urgent assistance. They are currently investigating the delay and working to expedite the connection process for you.
We understand the importance of having a reliable internet connection and assure you that we are doing everything possible to resolve this matter promptly.
Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work to rectify the situation.
Kind Regards
Marilize
MetroFibre Complaints
Thanks for your response. Hope to see some action soon.
Thanks for your response. Hope to see some action soon.