Poor service from metro Fibre

I have had no internet connection since 11:30 yesterday, tried contacting support and no support available to answer my call, sent emails, to which they responded this morning saying my internet was up again, my wife got home to work and the internet is still down, I called again and support tells me they will log a ticket and a technician will come through in 3 to 4 working days which is unacceptable as we are loosing out on business due to this. The lady on the help desk couldn't even give me a reference number when asked for one, I had to wait while she went to find out what the reference number was.

It's sad that the service is so poor as it's been more then a day with put any internet connection which is hindering business.

Ticket number 81677