Poor Service from Metro Fibre!

I moved to a new place on 28 April 2023, I registered and placed an order with Metro Fibre on the 18 April 2023 and they mentioned that a Technician will call me by the 26th April in order to setup the connection. I called them everyday since and all they keep saying is how they are going to escalate the order, however nothing happens. To date they have not contacted me, it is totally unacceptable service.