TK
Tatenda K
1 reviews | Active since May 2013
27 Mar 2019, 21:51
Poor service from Metro Fibre
I have had a very bad experience with Metro Fibre. I relocated and moved my line from Simmen Taler where we were using Vumatel, the complex I moved into uses Metro Fibre. Since I moved in I have been having connectivity issues every second/third day. This has been going on since December and I have asked for the ONT box to be replaced but all I have got is the middle finger. I am tired now of fighting this and have contacted the body corporate to look for another ISP into the complex. Maybe if we get some healthy competition we will start getting some results. Personally if this is not resolved soon I am ready to walk. Better I get an LTE router that works not this **** in my house.
Helpful (0)
Replies (12)0
Replies (12)
MetroFibre Networx's replyOfficial
27 Mar 2019, 23:33Good day Tatenda,
Thank you for your message and for bringing this under our attention. We shall be in contact with you first thing tomorrow morning to assist you to resolve this issue.
We do apologise for any inconvenience this may have caused.
Please expect a call from us.
Kind regards,
MetroFibre Team
Thank you for your message and for bringing this under our attention. We shall be in contact with you first thing tomorrow morning to assist you to resolve this issue.
We do apologise for any inconvenience this may have caused.
Please expect a call from us.
Kind regards,
MetroFibre Team
MetroFibre Networx's reply27 Mar 2019, 23:33
Official
Good day Tatenda,
Thank you for your message and for bringing this under our attention. We shall be in contact with you first thing tomorrow morning to assist you to resolve this issue.
We do apologise for any inconvenience this may have caused.
Please expect a call from us.
Kind regards,
MetroFibre Team
Thank you for your message and for bringing this under our attention. We shall be in contact with you first thing tomorrow morning to assist you to resolve this issue.
We do apologise for any inconvenience this may have caused.
Please expect a call from us.
Kind regards,
MetroFibre Team
MetroFibre Networx's replyOfficial
28 Mar 2019, 10:06Good day Tatenda,
We are just following up on your matter and to find out if one of our agents has been in contact with you to assist in the matter.
Kind regards,
MetroFibre Team
We are just following up on your matter and to find out if one of our agents has been in contact with you to assist in the matter.
Kind regards,
MetroFibre Team
MetroFibre Networx's reply28 Mar 2019, 10:06
Official
Good day Tatenda,
We are just following up on your matter and to find out if one of our agents has been in contact with you to assist in the matter.
Kind regards,
MetroFibre Team
We are just following up on your matter and to find out if one of our agents has been in contact with you to assist in the matter.
Kind regards,
MetroFibre Team
TK
Tatenda K's updateReviewer Update
28 Mar 2019, 10:41The guy who went swopped the box but said he will come back tomorrow he didnt have a drill to complete
TK
Tatenda K's update28 Mar 2019, 10:41
Reviewer Update
The guy who went swopped the box but said he will come back tomorrow he didnt have a drill to complete
MetroFibre Networx's replyOfficial
28 Mar 2019, 10:54Thank you for the feedback.
MetroFibre Networx's reply28 Mar 2019, 10:54
Official
Thank you for the feedback.
TK
Tatenda K's updateReviewer Update
28 Mar 2019, 15:32After changing the box I am still gettin 4.6mbps. Now I dont know what the issue is.
TK
Tatenda K's update28 Mar 2019, 15:32
Reviewer Update
After changing the box I am still gettin 4.6mbps. Now I dont know what the issue is.
MetroFibre Networx's replyOfficial
28 Mar 2019, 15:33What is your current package speed.
MetroFibre Networx's reply28 Mar 2019, 15:33
Official
What is your current package speed.
TK
Tatenda K's updateReviewer Update
28 Mar 2019, 15:5925mbps
TK
Tatenda K's update28 Mar 2019, 15:59
Reviewer Update
25mbps
MetroFibre Networx's replyOfficial
28 Mar 2019, 19:31Please let your ISP log a ticket for us. We need to investigate this further.
MetroFibre Networx's reply28 Mar 2019, 19:31
Official
Please let your ISP log a ticket for us. We need to investigate this further.
TK
Tatenda K's updateReviewer Update
28 Mar 2019, 19:35I have they havent responded. Which box was changed today? the white box on the wall or the black one? The faulty one should be the white one on the wall.
TK
Tatenda K's update28 Mar 2019, 19:35
Reviewer Update
I have they havent responded. Which box was changed today? the white box on the wall or the black one? The faulty one should be the white one on the wall.
TK
Tatenda K's updateReviewer Update
28 Mar 2019, 19:36If you can please put me on 50mbps for test let me what the speed will be like. Problem is i use my internet for work and tv and havent done none of this in the past few days.
TK
Tatenda K's update28 Mar 2019, 19:36
Reviewer Update
If you can please put me on 50mbps for test let me what the speed will be like. Problem is i use my internet for work and tv and havent done none of this in the past few days.
TK
Tatenda K's updateReviewer Update
29 Mar 2019, 11:58Good day. Any feedback on the above querie?
TK
Tatenda K's update29 Mar 2019, 11:58
Reviewer Update
Good day. Any feedback on the above querie?
MetroFibre Networx's replyOfficial
29 Mar 2019, 13:11Good day Tatenda,
We cannot assist you with this request you need to liaise with your ISP Directell to log this on your behalf.
Kind regards,
MetroFibre Team
We cannot assist you with this request you need to liaise with your ISP Directell to log this on your behalf.
Kind regards,
MetroFibre Team
MetroFibre Networx's reply29 Mar 2019, 13:11
Official
Good day Tatenda,
We cannot assist you with this request you need to liaise with your ISP Directell to log this on your behalf.
Kind regards,
MetroFibre Team
We cannot assist you with this request you need to liaise with your ISP Directell to log this on your behalf.
Kind regards,
MetroFibre Team