Poor service from finance team and support

Straight to the point my line was suspended on the 04 of April I called they say I should pay sharp I did the payment send them pop on the 16 wich was yesterday got cut off again for no reason I've been on the calls since in the morning until now no 1 is responding am working at home i need fibre...I don't understand y I have to beg to be reconnected after paying them

This people they don't have customers service at all people should just stay away from metro fibre because clearly it's not worth our money.

If I don't get responses soon please come and take your router in my house please.