Poor service from consultants at Metrofiber.

Worst service ever, from the day when when my application was captured to date. I opted for the 40mbps promotion that the company was running and the agent decided on putting me on 250mbps which is more costly that what I had requested. Trying to get this resolved has been a headache. o one wants to do it. I want to cancel my subscription and send a 30 day email notice, the response that I'm getting is that my profile is now with Mweb. How? I want to cancel this subscription and leave this *********** company. The technician is the only person that kept me in the loop on everything and maintained open lines of communication. The rest, from sales, accounts, cancellations? The consultants don't seem to know what they're doing and they don't care about customers. This can be proved on the response I got when sending a DM on Instagram page. I'm tired of running around and chasing at people who have no clue what they are doing or the systems that they work on.