POOR Service from Accounts department at Metrofibre

Once again, i have to write another review to try get help from this organisation. This is my 4th review and my problem is STILL NOT resolved. The accounts that have been incorrectly billed and promised that will be credited is STILL NOT DONE!. My internet get switched off even though i am a paying customer. SHOCKING. CAN SOMEONE OF MANAGEMENT PLEASE CREDIT NOTE MY ACCOUNT AS THE FINANCE DEPARTMENT CANNOT DO THIS TASK..WE ARE NOW GOING ON 14 MONTHS WITH THE SAME PROBLEM!!!!!!!!