BB
Basil B
1 reviews | Active since Sept 2025
22 Sept 2025, 19:21
Poor Service for a Service Provider
Internet stopped working from 15th December 2024 up until 31st December 2024. Was notified technician is on his way, no one arrived. Called the consultant was passed onto other consultants which not much help. They are quick to install the services and collect the cash but no service follow ups. I was not given a credit for not having an Internet connection. I sent numerous emails with no response but I get a statement stating that I owe them money. I would strongly recommend for future subscribers to read the reviews of a company before engaging their services. If it were all possible, I would give Metro fibre no stars.
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MetroFibre Networx's replyOfficial
22 Sept 2025, 19:55Dear Basil Booth
Thank you for taking the time to share your experience. Your feedback highlights several areas where we fell short of the standard of service we aim to provide, and we appreciate the opportunity to address your concerns.
We recognize the inconvenience caused by the extended service outage from December 15th to 31st, 2024, the lack of technician follow-through, and the difficulties you encountered when seeking assistance. Being passed from consultant to consultant without a resolution is understandably frustrating and falls short of the efficient support we strive to offer.
Additionally, the lack of communication and the fact that you continued to receive billing statements during this period of downtime are unacceptable and have been escalated for internal review.We are currently investigating the matter, including the missed technician visit and billing oversight. A representative from our support team will contact you directly to provide an update, ensure your account is reviewed, and discuss a fair resolution.
Your feedback is being shared with our service and customer care teams to prevent similar issues in the future. We acknowledge your concerns and are taking them seriously.
Thank you again for bringing this to our attention.
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your experience. Your feedback highlights several areas where we fell short of the standard of service we aim to provide, and we appreciate the opportunity to address your concerns.
We recognize the inconvenience caused by the extended service outage from December 15th to 31st, 2024, the lack of technician follow-through, and the difficulties you encountered when seeking assistance. Being passed from consultant to consultant without a resolution is understandably frustrating and falls short of the efficient support we strive to offer.
Additionally, the lack of communication and the fact that you continued to receive billing statements during this period of downtime are unacceptable and have been escalated for internal review.We are currently investigating the matter, including the missed technician visit and billing oversight. A representative from our support team will contact you directly to provide an update, ensure your account is reviewed, and discuss a fair resolution.
Your feedback is being shared with our service and customer care teams to prevent similar issues in the future. We acknowledge your concerns and are taking them seriously.
Thank you again for bringing this to our attention.
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply22 Sept 2025, 19:55
Official
Dear Basil Booth
Thank you for taking the time to share your experience. Your feedback highlights several areas where we fell short of the standard of service we aim to provide, and we appreciate the opportunity to address your concerns.
We recognize the inconvenience caused by the extended service outage from December 15th to 31st, 2024, the lack of technician follow-through, and the difficulties you encountered when seeking assistance. Being passed from consultant to consultant without a resolution is understandably frustrating and falls short of the efficient support we strive to offer.
Additionally, the lack of communication and the fact that you continued to receive billing statements during this period of downtime are unacceptable and have been escalated for internal review.We are currently investigating the matter, including the missed technician visit and billing oversight. A representative from our support team will contact you directly to provide an update, ensure your account is reviewed, and discuss a fair resolution.
Your feedback is being shared with our service and customer care teams to prevent similar issues in the future. We acknowledge your concerns and are taking them seriously.
Thank you again for bringing this to our attention.
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your experience. Your feedback highlights several areas where we fell short of the standard of service we aim to provide, and we appreciate the opportunity to address your concerns.
We recognize the inconvenience caused by the extended service outage from December 15th to 31st, 2024, the lack of technician follow-through, and the difficulties you encountered when seeking assistance. Being passed from consultant to consultant without a resolution is understandably frustrating and falls short of the efficient support we strive to offer.
Additionally, the lack of communication and the fact that you continued to receive billing statements during this period of downtime are unacceptable and have been escalated for internal review.We are currently investigating the matter, including the missed technician visit and billing oversight. A representative from our support team will contact you directly to provide an update, ensure your account is reviewed, and discuss a fair resolution.
Your feedback is being shared with our service and customer care teams to prevent similar issues in the future. We acknowledge your concerns and are taking them seriously.
Thank you again for bringing this to our attention.
Kind Regards
Sibonisile
MetroFibre Complaints & Escalations