VE
Vanessa E
1 reviews | Active since Dec 2025
03 Dec 2025, 08:57
Poor service
I logged numerous tickets on email, send messages to the whatsapp but your service is non existent. I struggle to understand why you have these options and there is no feedback, but you very quick to disconnect a service when an account is not paid. SO disspaoined and this is not the first time I experience such poor service from oyu
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Replies (1)
MetroFibre Networx's replyOfficial
03 Dec 2025, 09:22Dear Vanessa
Thank you for bringing this matter to our attention, and we understand the frustration and lack of feedback you have experienced.
Please note that we have requested the relevant department to urgently assist with your requested change of email. We have also escalated your query to our Finance Department to provide the information you require.
We will continue to monitor your case closely until full resolution is provided.
Thank you for your patience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we understand the frustration and lack of feedback you have experienced.
Please note that we have requested the relevant department to urgently assist with your requested change of email. We have also escalated your query to our Finance Department to provide the information you require.
We will continue to monitor your case closely until full resolution is provided.
Thank you for your patience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply03 Dec 2025, 09:22
Official
Dear Vanessa
Thank you for bringing this matter to our attention, and we understand the frustration and lack of feedback you have experienced.
Please note that we have requested the relevant department to urgently assist with your requested change of email. We have also escalated your query to our Finance Department to provide the information you require.
We will continue to monitor your case closely until full resolution is provided.
Thank you for your patience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we understand the frustration and lack of feedback you have experienced.
Please note that we have requested the relevant department to urgently assist with your requested change of email. We have also escalated your query to our Finance Department to provide the information you require.
We will continue to monitor your case closely until full resolution is provided.
Thank you for your patience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations