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Pieter M
1 reviews | Active since Jul 2023
02 Jan 2026, 09:33
**** poor service
Requested on the 8th of October 2025 for metrofibre to come install the Fibre infrastructure as requested by web.
Gave all the premision document from the complex owner to metro Fibre sales agent.
It the 2 January 2026 and I'm hold for 1 hour following up for like the 8th time about the Fibre installation.
No one has answer and I'm being transfered from team to hold the next time will have the answer.
At this point why is metro Fibre even installing Fibre.
They agents ignores your calls and WhatsApp
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Replies (1)
MetroFibre Networx's replyOfficial
02 Jan 2026, 09:52Thank you for bringing your concerns to our attention, Pieter. We appreciate you taking the time to share your experience with us.
We acknowledge the delays and repeated follow-ups you’ve described regarding your fibre installation request, and we thank you for your patience while we work to investigate the matter further. We understand how frustrating it is to experience prolonged waiting times, inconsistent feedback, and difficulty reaching the appropriate teams.
Your feedback has been noted and will be reviewed to help us identify where the process fell short and how we can improve our communication and installation workflows. We will be in touch to provide further feedback and assistance as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We acknowledge the delays and repeated follow-ups you’ve described regarding your fibre installation request, and we thank you for your patience while we work to investigate the matter further. We understand how frustrating it is to experience prolonged waiting times, inconsistent feedback, and difficulty reaching the appropriate teams.
Your feedback has been noted and will be reviewed to help us identify where the process fell short and how we can improve our communication and installation workflows. We will be in touch to provide further feedback and assistance as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 Jan 2026, 09:52
Official
Thank you for bringing your concerns to our attention, Pieter. We appreciate you taking the time to share your experience with us.
We acknowledge the delays and repeated follow-ups you’ve described regarding your fibre installation request, and we thank you for your patience while we work to investigate the matter further. We understand how frustrating it is to experience prolonged waiting times, inconsistent feedback, and difficulty reaching the appropriate teams.
Your feedback has been noted and will be reviewed to help us identify where the process fell short and how we can improve our communication and installation workflows. We will be in touch to provide further feedback and assistance as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We acknowledge the delays and repeated follow-ups you’ve described regarding your fibre installation request, and we thank you for your patience while we work to investigate the matter further. We understand how frustrating it is to experience prolonged waiting times, inconsistent feedback, and difficulty reaching the appropriate teams.
Your feedback has been noted and will be reviewed to help us identify where the process fell short and how we can improve our communication and installation workflows. We will be in touch to provide further feedback and assistance as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations