POOR SERVICE!!! Even from complaints!!!!

MetroFibre??????? Wonder if there is any capable personal working as request being sent since February and still not resolved. International payments made January and February and still not allocated after several calls and proof of payments sent. Received an sms stating the account will be suspended, so once again a payment has been made but till today the 2 payments not allocated- the account should be in Credit!!! Debit order request sent 16th February so the payment is not a problem every month, but not even that request can be allocated. Phoned today 15 March and the debit order is still not allocated to the account, so month end the payment will be a problem once again. 2 mails sent to complaints and still this is not resolved.