KN
Kanya N
1 reviews | Active since Jan 2021
03 Mar 2026, 09:53
Poor Service, don’t sign up
They are the worst when it comes to customer service. I had scheduled for an installation of my fibre connection for Thursday 26 February 2026 at 14:30 but the technicians came at 12:30 and no one was at the house. I rescheduled for Friday 27 February 2026 at the same time and no one came. I have been trying to call all your lines with no success. Today is Tuesday and no one has responded to my multiple emails, or even called me back.
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
03 Mar 2026, 11:56Good day Kanya Thank you for taking the time to share your feedback.
We sincerely apologise for the inconvenience you have experienced with the scheduling and installation of your fibre connection.
Please be assured that we are currently investigating this matter with our installations team to understand why the appointments were missed and why communication was delayed.
We are committed to resolving this as quickly as possible and will reach out to you directly with updates.
We appreciate your patience while we work to address this, and we thank you for giving us the opportunity to improve our service.
Kind regards,
Keatlegile
MetroFibre Complaints & Escalations
We sincerely apologise for the inconvenience you have experienced with the scheduling and installation of your fibre connection.
Please be assured that we are currently investigating this matter with our installations team to understand why the appointments were missed and why communication was delayed.
We are committed to resolving this as quickly as possible and will reach out to you directly with updates.
We appreciate your patience while we work to address this, and we thank you for giving us the opportunity to improve our service.
Kind regards,
Keatlegile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply03 Mar 2026, 11:56
Official
Good day Kanya Thank you for taking the time to share your feedback.
We sincerely apologise for the inconvenience you have experienced with the scheduling and installation of your fibre connection.
Please be assured that we are currently investigating this matter with our installations team to understand why the appointments were missed and why communication was delayed.
We are committed to resolving this as quickly as possible and will reach out to you directly with updates.
We appreciate your patience while we work to address this, and we thank you for giving us the opportunity to improve our service.
Kind regards,
Keatlegile
MetroFibre Complaints & Escalations
We sincerely apologise for the inconvenience you have experienced with the scheduling and installation of your fibre connection.
Please be assured that we are currently investigating this matter with our installations team to understand why the appointments were missed and why communication was delayed.
We are committed to resolving this as quickly as possible and will reach out to you directly with updates.
We appreciate your patience while we work to address this, and we thank you for giving us the opportunity to improve our service.
Kind regards,
Keatlegile
MetroFibre Complaints & Escalations
KN
Kanya N's updateReviewer Update
03 Mar 2026, 13:26Good day,
Please don’t bother. I found another service provider. Please cancel every account I have with you. I sent emails to everyone..
Please don’t bother. I found another service provider. Please cancel every account I have with you. I sent emails to everyone..
KN
Kanya N's update03 Mar 2026, 13:26
Reviewer Update
Good day,
Please don’t bother. I found another service provider. Please cancel every account I have with you. I sent emails to everyone..
Please don’t bother. I found another service provider. Please cancel every account I have with you. I sent emails to everyone..
KN
Kanya N's updateReviewer Update
03 Mar 2026, 13:27Now you decided to debit my account yet I don’t have WiFi..
KN
Kanya N's update03 Mar 2026, 13:27
Reviewer Update
Now you decided to debit my account yet I don’t have WiFi..
KN
Kanya N's updateReviewer Update
03 Mar 2026, 13:46Why is my account debited yet I have no Wifi?? Why are your numbers useless? How does one speak to a representative besides sales? Your whole company is flawed and useless
KN
Kanya N's update03 Mar 2026, 13:46
Reviewer Update
Why is my account debited yet I have no Wifi?? Why are your numbers useless? How does one speak to a representative besides sales? Your whole company is flawed and useless
KN
Kanya N's updateReviewer Update
06 Mar 2026, 09:45May I get someone to call me. I cancelled with you guys but still sent someone to install fibre now I don’t have a router. I cannot express the kind of inconvenience that you guys have caused me. It’s been a week now and I still don’t have wifi
KN
Kanya N's update06 Mar 2026, 09:45
Reviewer Update
May I get someone to call me. I cancelled with you guys but still sent someone to install fibre now I don’t have a router. I cannot express the kind of inconvenience that you guys have caused me. It’s been a week now and I still don’t have wifi
KN
Kanya N's updateReviewer Update
06 Mar 2026, 09:47How does one get ahold of your support line? I have been calling and talking yo a robot
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Kanya N's update06 Mar 2026, 09:47
Reviewer Update
How does one get ahold of your support line? I have been calling and talking yo a robot