LP
Loot P
1 reviews | Active since Mar 2018
13 May 2025, 21:40
Poor service delivery on internet downtime
Unable to resolve internet downtime after 5 days with call references provided by Telkom and end client to troubleshoot issues and no technician to site after 5 days
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
13 May 2025, 21:59Dear Loot
Thank you for your patience. Kindly be advised that your query has been escalated to our WiFi/LAN department for further investigation. A technician has been requested to attend to the matter and will be in contact with you shortly to arrange an appointment.
We will continue to monitor the progress closely and keep you updated until the issue has been fully resolved.
Should you have any further questions in the meantime, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your patience. Kindly be advised that your query has been escalated to our WiFi/LAN department for further investigation. A technician has been requested to attend to the matter and will be in contact with you shortly to arrange an appointment.
We will continue to monitor the progress closely and keep you updated until the issue has been fully resolved.
Should you have any further questions in the meantime, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply13 May 2025, 21:59
Official
Dear Loot
Thank you for your patience. Kindly be advised that your query has been escalated to our WiFi/LAN department for further investigation. A technician has been requested to attend to the matter and will be in contact with you shortly to arrange an appointment.
We will continue to monitor the progress closely and keep you updated until the issue has been fully resolved.
Should you have any further questions in the meantime, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your patience. Kindly be advised that your query has been escalated to our WiFi/LAN department for further investigation. A technician has been requested to attend to the matter and will be in contact with you shortly to arrange an appointment.
We will continue to monitor the progress closely and keep you updated until the issue has been fully resolved.
Should you have any further questions in the meantime, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
LP
Loot P's updateReviewer Update
13 May 2025, 22:32The in-contact time by a technician is a bit long for me 5 days after call was logged as I render Server and system support for one on South Africa's largest companies and if I cause even 24hr downtime I can pack my stuff and go home. Let us test your resolution time on this.
LP
Loot P's update13 May 2025, 22:32
Reviewer Update
The in-contact time by a technician is a bit long for me 5 days after call was logged as I render Server and system support for one on South Africa's largest companies and if I cause even 24hr downtime I can pack my stuff and go home. Let us test your resolution time on this.
MetroFibre Networx's replyOfficial
13 May 2025, 22:41The above has been noted.
They will contact you as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
They will contact you as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply13 May 2025, 22:41
Official
The above has been noted.
They will contact you as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
They will contact you as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations