DJvR
Daniel Janse van Rensburg
1 reviews | Active since Nov 2022
09 Nov 2022, 08:41
Poor service delivery from Metrofibre
My Metrofibre/ GigaGo fiber connection is off-line in the Western Cape. I logged 2 calls (1 on WhatsApp, and one on the Internet site) I also called in, to log a call. Each time, I'm assured that a Technician will call me back. No call from anyone, to advise on the route cause. That's all I need. And of cause, if it can be fixed, and by when? The marriage with GigaGo, doesn't seem to be working, if you are in a different location than Gauteng. Pathetic service from Metrofibre Networx!
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
09 Nov 2022, 08:53Good day Daniel,
We trust you are well.
Thank you for bringing the matter to our attention.
We value you as our customer and we are investigating the matter
Kindly be informed that an agent will be in contact with you to assist you.
Kind regards
MetroFibre
We trust you are well.
Thank you for bringing the matter to our attention.
We value you as our customer and we are investigating the matter
Kindly be informed that an agent will be in contact with you to assist you.
Kind regards
MetroFibre
MetroFibre Networx's reply09 Nov 2022, 08:53
Official
Good day Daniel,
We trust you are well.
Thank you for bringing the matter to our attention.
We value you as our customer and we are investigating the matter
Kindly be informed that an agent will be in contact with you to assist you.
Kind regards
MetroFibre
We trust you are well.
Thank you for bringing the matter to our attention.
We value you as our customer and we are investigating the matter
Kindly be informed that an agent will be in contact with you to assist you.
Kind regards
MetroFibre
DJvR
Daniel Janse van Rensburg's updateReviewer Update
09 Nov 2022, 13:54It is now 36 hours since I don't have connection
Not one agent has called me yet
I now fear for my family's safety, because I suspect it may be a secret agent...
Not one agent has called me yet
I now fear for my family's safety, because I suspect it may be a secret agent...
DJvR
Daniel Janse van Rensburg's update09 Nov 2022, 13:54
Reviewer Update
It is now 36 hours since I don't have connection
Not one agent has called me yet
I now fear for my family's safety, because I suspect it may be a secret agent...
Not one agent has called me yet
I now fear for my family's safety, because I suspect it may be a secret agent...
MetroFibre Networx's replyOfficial
09 Nov 2022, 14:06Dear Daniel
We do also apologise for the lack of communication from our side
An agent will be in contact with you shortly.
Kind Regards
MetroFibre
We do also apologise for the lack of communication from our side
An agent will be in contact with you shortly.
Kind Regards
MetroFibre
MetroFibre Networx's reply09 Nov 2022, 14:06
Official
Dear Daniel
We do also apologise for the lack of communication from our side
An agent will be in contact with you shortly.
Kind Regards
MetroFibre
We do also apologise for the lack of communication from our side
An agent will be in contact with you shortly.
Kind Regards
MetroFibre
DJvR
Daniel Janse van Rensburg's updateReviewer Update
09 Nov 2022, 14:32You can pass this to your agent:
Ticket #11030 - No Internet Fibre Connection since yesterday Metrofibre/ GigaGo
Since yesterday morning 06h00, I had no fibre connection with Metrofibre/ GigaGo I have logged calls on Whatsap. I called. And also logged a call on my phone via this media (I did not receive any reference number, and I cannot see the ticket here? Please can a technical agent call me, and just let me know what the problem is, and when we can expect toc? The Internet light on my ZYXEL modem (That GigaGo installed on your behalf) is RED The 2 lights on the right hand side are green, and the 2 on the left are flickering There are various numbers at the back of the modem, but I don't know which are the "FSAN, or Solar Winds" numbers It will help if someone can call me Please assist!
Ticket #11030 - No Internet Fibre Connection since yesterday Metrofibre/ GigaGo
Since yesterday morning 06h00, I had no fibre connection with Metrofibre/ GigaGo I have logged calls on Whatsap. I called. And also logged a call on my phone via this media (I did not receive any reference number, and I cannot see the ticket here? Please can a technical agent call me, and just let me know what the problem is, and when we can expect toc? The Internet light on my ZYXEL modem (That GigaGo installed on your behalf) is RED The 2 lights on the right hand side are green, and the 2 on the left are flickering There are various numbers at the back of the modem, but I don't know which are the "FSAN, or Solar Winds" numbers It will help if someone can call me Please assist!
DJvR
Daniel Janse van Rensburg's update09 Nov 2022, 14:32
Reviewer Update
You can pass this to your agent:
Ticket #11030 - No Internet Fibre Connection since yesterday Metrofibre/ GigaGo
Since yesterday morning 06h00, I had no fibre connection with Metrofibre/ GigaGo I have logged calls on Whatsap. I called. And also logged a call on my phone via this media (I did not receive any reference number, and I cannot see the ticket here? Please can a technical agent call me, and just let me know what the problem is, and when we can expect toc? The Internet light on my ZYXEL modem (That GigaGo installed on your behalf) is RED The 2 lights on the right hand side are green, and the 2 on the left are flickering There are various numbers at the back of the modem, but I don't know which are the "FSAN, or Solar Winds" numbers It will help if someone can call me Please assist!
Ticket #11030 - No Internet Fibre Connection since yesterday Metrofibre/ GigaGo
Since yesterday morning 06h00, I had no fibre connection with Metrofibre/ GigaGo I have logged calls on Whatsap. I called. And also logged a call on my phone via this media (I did not receive any reference number, and I cannot see the ticket here? Please can a technical agent call me, and just let me know what the problem is, and when we can expect toc? The Internet light on my ZYXEL modem (That GigaGo installed on your behalf) is RED The 2 lights on the right hand side are green, and the 2 on the left are flickering There are various numbers at the back of the modem, but I don't know which are the "FSAN, or Solar Winds" numbers It will help if someone can call me Please assist!
MetroFibre Networx's replyOfficial
09 Nov 2022, 14:41Dear Daniel
Thank you for the above, it has been very informative.
We have passed this information on to our GigaGo team.
Kind Regards
MetroFibre
Thank you for the above, it has been very informative.
We have passed this information on to our GigaGo team.
Kind Regards
MetroFibre
MetroFibre Networx's reply09 Nov 2022, 14:41
Official
Dear Daniel
Thank you for the above, it has been very informative.
We have passed this information on to our GigaGo team.
Kind Regards
MetroFibre
Thank you for the above, it has been very informative.
We have passed this information on to our GigaGo team.
Kind Regards
MetroFibre